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"Todo limpio y muy lindo. Un ambiente super relajante."

"Nice overall"

"We love this place,is peacefull and clean.Staff is so nice. We been here twice already these vacation to PR"

"I loved the hotel, the food, the rooms and my kid was amazed with the water park. The only thing that needs attention is the elevators since just 2 work and with all the rooms and traffic is not enough. That’s the only thing."

"Consider other options; this was not a pleasant experience."

"Las Casitas at El Conquistador is an amazing place to stay! You have access to just about 6 pools, a private island accessible via ferry, excellent restaurants, and a friendly and accommodating staff. Highly recommend staying here!"

"The experience was not suitable for people with disabilities. Unfortunately, the lack of clear information and guidance led me to book with a different impression of what to expect. I recommend providing more detailed and specific descriptions of the distances to the amenities and the overall accessibility so future guests can make informed decisions and avoid disappointment."

"The property was very nice and staff was really helpful. I had an incident with a portable carbon monoxide that went off in the middle of the night. The security guard and front desk agent came right away and figured it out I had faulty batteries on my device. They reassured me CO levels were not present and explained how is monitored. Marangeli, Stephanie and others at Trova restaurant were very polite and pleasant. Now. I have to say the bathrooms on room 17 and 19 needs upgrading. Tubs are...

"Not at all what I remembered from staying here years ago. Service is very poor. Food is average. Hotel public areas need a lot of TLC. For what we payed, I don’t believe it is worth it."

"Everything was beautiful, the amenties were great and staff were friendly."

"Casino is right downstairs no driving necessary."

"Lo único malo que no lo encontraba porq está en el 4 piso de un hospital 😂😂😂pero por todo lo demás excelente la gente súper la atención bien y las habitaciones muy cómodas y limpias y barato perfect 👌"

"Room and view was amazing. Will definitely stay again."

"Nice and clean , new Air conditioner went lower then I set it to a certain temperature"

"Clean room"

"We stayed at the royal sonesta July 2026 for 5 days. The whole duration of the stay they had elevator problems. I have mobility issues and we reserved an ocean view room which was on the 16th floor. The 3rd day of our stay we had to leave early for an excursion and we had to come down the stairs 16 flights because the elevators were not working. Later that day waiting for the elevators to go up took so long and the elevator cars were so packed . Our phone in the room was not working either we...

"Issues with double charging A week after check out and still getting charge for the room Spoke with manager and confirm an issue with accounting. And not refunds has been made"

"Great staff and very helpful, awsome rooms for a quick sleep and cozy.. Air conditioning was great but I would have liked to have the room colder but there wasn't a remote control to adjust the temperature."