รีสอร์ทใน แคนคูน

"The hotel allows tour companies to operate and sell excursion packages directly inside the property. Unfortunately, this creates a situation where tourists may be misled about the services they are purchasing. In our case, the package was presented as a premium, limited-capacity experience, but the service provided was significantly different from what was sold. The hotel should take responsibility for monitoring the companies it allows to sell services to its guests and ensure that tourists...

"Awesome resort! Very attentive staff"

"I will start with the best part of the resort. The service. It was top notch. The employees really go above and beyond with no expectation of tip. We were tipping all week and we didnt notice a lack of service even not tipping every round and tipping at the end of the beach day after being served all day. The staff was quick and very proactive in coming around asking for drinks. The Cleaning staff, the restaurant staff, the reception staff, ALL WERE EXCELLENT. The food at this resort is pretty...

"That’s was very nice stay all staff friendly 👌"

"Love this place! Just don’t book room 8324! Right next to their sales office because they do their chanting cheers every morning beginning at 7:30. Also every time they gain a timeshare sales- they all scream again! So no sleep in that room. Also, they were doing maintenance or construction in the sales office, which didn’t allow us to sleep either during the evening! Overall great place. Will now need to book another trip w/ Expedia just for sleep after staying in this room"