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Hotel Hacienda de Castilla

3.0 star property
Downtown Cancun's perfect balance: a refreshing pool to relax by and vibrant city attractions just steps away for the best of both worlds

Choose dates to view prices

Hotel Hacienda de Castilla, in Downtown Cancun's center, offers a welcoming library and on-site restaurant. Enjoy a peaceful retreat at the outdoor pool. Multilingual staff assist guests in discovering nearby attractions that previous visitors have particularly appreciated.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room Standard

1 bedroom, down duvets, desk, blackout curtains

Room Standard

  • 16 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down duvets, desk, blackout curtains

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Down duvet
Blackout curtains
Hairdryer
Private bathroom
Cable channels
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down duvets, desk, blackout curtains

Room Standard

  • 16 sq m
  • Sleeps 4

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฿26,307 total
includes taxes & fees
10 Mar - 11 Mar
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About the area

Located in Downtown Cancun, a neighbourhood in Cancun, Hotel Hacienda de Castilla is in a rural area. Puerto Cancun Marina Town Center and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Tortugas. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium. Visit our Cancun travel guide
Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Cancun_BenitoJuarezMunicipalBuilding_6277943_016
    Benito Juarez Municipal Building
    19 min walk - 1.7 km
  • Séptimo Día Adventist Church
    5 min walk - 0.4 km
  • Mercado 23
    13 min walk - 1.1 km
  • Las Palapas Park
    18 min walk - 1.5 km
  • Plaza 28
    5 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Restaurants

  • Subway
    9 min walk
  • Tacos Beef
    10 min walk
  • Casa Bea
    11 min walk
  • Food Court
    10 min walk
  • Pollos y Costillas "El Güero
    11 min walk

About this property

Hotel Hacienda de Castilla

Hotel near Ultramar Ferry Puerto Juárez
Take advantage of a library, a bar and a restaurant at Hotel Hacienda de Castilla. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with sunloungers
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • A banquet hall, smoke-free property and a 24-hour front desk
  • Multilingual staff, a TV in reception and 1 meeting room
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Hacienda de Castilla include comforts, such as air conditioning, as well as
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 100 per pet, per night
2 total (up to 20 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately MXN 170 for adults and from MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Does Hotel Hacienda de Castilla have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Hacienda de Castilla pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of MXN 100 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Hacienda de Castilla?

Limited spots are available.

What time is check-in at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of MXN 250 (subject to availability).

What time is check-out at Hotel Hacienda de Castilla?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel Hacienda de Castilla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1000 per room applies.

Where is Hotel Hacienda de Castilla located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Séptimo Día Adventist Church and Mercado 23. Museo Iconografico de la Carrera Panamericana and Benito Juarez Municipal Building are also within 1 mile (2 km).

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Reviews

Hotel Hacienda de Castilla Reviews

7.4

Good

7.8

Cleanliness

5.6

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 239 out of 860 reviews
Rating 8 - Good. 287 out of 860 reviews
Rating 6 - Okay. 181 out of 860 reviews
Rating 4 - Poor. 76 out of 860 reviews
Rating 2 - Terrible. 77 out of 860 reviews

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great attention to detail
Stayed 1 night in Oct 2025

6/10 Okay

Jennis

Liked: Cleanliness
We had multiple rooms and 4 days. The room was clean ; but various amenities were not working like either TV or warm water. They also charge a cash room tourism tax .
Stayed 4 nights in Dec 2025

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for family to stay
Stayed 8 nights in Jul 2024

10/10 Excellent

Estelle L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel! Very pet friendly, too!
Stayed 4 nights in Jan 2025

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Stayed 3 nights in Feb 2025

8/10 Good

charlene bourassa

Liked: Cleanliness, staff & service, amenities
The staff is amazing!
Stayed 8 nights in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good service for the price.
Stayed 2 nights in Jun 2025

8/10 Good

Naleita

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Stayed 1 night in Apr 2025

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms where big and clean.the only down side where the cold showers.
Stayed 4 nights in Jan 2025

8/10 Good

Chris

Liked: Staff & service
New beds, clean room
Stayed 1 night in Jan 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, amenities
Hotel and restaurant staff were very helpfull and our stay were bettar than good!! Really worth of money
Stayed 6 nights in Dec 2023

8/10 Good

Kim Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone
Breakfast
Dinner
Stayed 2 nights in Apr 2025

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.
Stayed 2 nights in Apr 2025

8/10 Good

Jairo

Liked: Cleanliness, staff & service, room comfort

Hotel su price me in the inside.

Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Stayed 1 night in Dec 2024

4/10 Poor

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Stayed 5 nights in May 2025

8/10 Good

WENYU

Liked: Cleanliness, staff & service
Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Towels had holes, very unsafe area. The phones in the room just for show and not connected. Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work
Stayed 9 nights in Jan 2025

8/10 Good

Rafael

Liked: Cleanliness
No elevator and no fridge on room. Very clean nice room and very clean.
Stayed 5 nights in Apr 2024

2/10 Terrible

Miriam

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom stinks horrible, staff okay, not very friendly to be honest. The area for this hotel is horrible!!!!!!!!
Stayed 2 nights in Jan 2026

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 8 nights in Aug 2024

8/10 Good

Tram

Liked: Cleanliness, staff & service, amenities
Over all, we love this hotel for les locaux
Stayed 4 nights in Jan 2025

8/10 Good

Hilleke

Liked: Cleanliness, staff & service
Nice hotel for a night in Cancun.

8/10 Good

Shella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and friendly staff.
Stayed 1 night in Sep 2022