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Grand Royal Lagoon

3.0 star property
Lakefront hotel with marina and 24-hour front desk

Choose dates to view prices

The Grand Royal Lagoon offers a picturesque marina setting with peaceful garden grounds and a refreshing outdoor pool. Travelers appreciate the convenient WiFi, express check-in, and the property's proximity to La Isla Shopping Mall that previous guests have frequently praised.

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, Pool View ( subject to availability)

Standard Room, Pool View ( subject to availability) | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, Pool View ( subject to availability)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
In-room safe
Daily housekeeping
Desk
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard

In-room safe, desk, blackout curtains, iron/ironing board

Room Standard

  • 25 sq m
  • Sleeps 4

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About the area

Map
Calle Quetzal No 8-a, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 19 min walk - 1.6 km
  • Gaviota Azul Beach - 9 min drive - 2.5 km
  • Forum Beach - 9 min drive - 2.5 km
  • Tortuga Beach - 10 min drive - 2.1 km
  • La Isla Shopping Mall - 23 min drive - 5.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Club InterContinental (Club Lounge) - ‬7 min walk
  • ‪Taqueria Los Chachalacos - ‬3 min drive
  • ‪The Surfin Burrito - ‬6 min drive
  • ‪Chopstick - ‬5 min drive
  • ‪El Caribeño - ‬8 min walk

About this property

Grand Royal Lagoon

Hotel near Cancun Convention Center
Close to Forum Beach and Tortuga Beach, Grand Royal Lagoon provides a marina, a terrace and a garden. Free WiFi in public areas and a restaurant are available to all guests.
Other perks at this hotel include:
  • An outdoor pool
  • Free self-parking and extended parking
  • Limo/town car service, express check-out and express check-in
  • Babysitting (surcharge), multilingual staff and motorised watercraft on-site
Room features
All guest rooms at Grand Royal Lagoon boast comforts, such as air conditioning, as well as amenities, such as safes and room service.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Free infant beds, daily housekeeping and desks

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Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorised watercraft
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 4 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator on request
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Grand Royal Lagoon
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel
Royal Lagoon
Grand Royal Lagoon Hotel Cancun
Grand Royal Lagoon Hotel
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

Frequently asked questions

Does Grand Royal Lagoon have a pool?

Yes, this property has an outdoor pool.

Is Grand Royal Lagoon pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Royal Lagoon?

Self-parking and extended parking are free at this property.

What time is check-in at Grand Royal Lagoon?

Check-in start time: 3 PM; check-in end time: 6:00 PM.

What time is check-out at Grand Royal Lagoon?

Checkout is at noon. Late checkout is available for MXN 450 (subject to availability).

Does Grand Royal Lagoon provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Grand Royal Lagoon located?

Located in Zona Hotelera, this hotel is within 1 mile (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Cancun Convention Center and Tortuga Beach. Forum Beach and Gaviota Azul Beach are also within 1 mile (2 km).

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Grand Royal Lagoon Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 179 out of 874 reviews
Rating 8 - Good. 284 out of 874 reviews
Rating 6 - Okay. 218 out of 874 reviews
Rating 4 - Poor. 112 out of 874 reviews
Rating 2 - Terrible. 81 out of 874 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

james

Liked: Cleanliness, room comfort

Good budget hotel

Hotel is fine if your looking to travel on a budget. Its close to hotel zone.rooms are clean but dated.there is no restaurant but there are lots of places real close great place to stay if you just want a hotel with no frills.
Stayed 8 nights in Dec 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property that let's you enjoy a good nights rest. Convenient and easy to access transportation and the HZ.
Stayed 4 nights in Jun 2022

10/10 Excellent

David Aaron Lichtenstein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - wonderful location - just a short walk to the beach, restaurants, stores, etc. My room was very clean and well sized and had everything I needed. All of the staff were polite and kind. I would highly recommend for one looking for a reasonably priced accommodation in the Cancun hotel zone
Stayed 8 nights in Sep 2022

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable if u can walk. Quiet at night. Clean & modest for price point. Will likely return
Stayed 7 nights in Jan 2025

4/10 Poor

Erik

Disliked: Cleanliness, amenities, property conditions & facilities
Price was high for the condition plus they charge extra fee when you check in. I only stayed 1 night... The sheets need to be washed/cleaned much better with bleach and better detergent. The pillows had makeup and lots of stains everywhere on sheets. The rooms need more attention please.
Stayed 1 night in Aug 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for MY need to crash for a layover. Helpful to jnsure an early AM cab to airport for Internacional departure
Stayed 1 night in Jan 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First we were suprise not having any balconey, never thought I had to ask for this in hotel. But there were a little cute spot outside to hangout, it was just perfect. For the price it was really good, calm and clean. It's not a 5 stars, but we didn't pay for that neither!
Stayed 3 nights in Mar 2024

4/10 Poor

Aaron

Disliked: Staff & service
Dirty. Wads of hair on stairs. In shower. Horrible house cleaning
Stayed 1 night in Sep 2022

2/10 Terrible

MIlagros

Disliked: Staff & service, amenities, property conditions & facilities
The lady at the front was very rude. Did not greet us. The room is fine if you just need place to sleep. Nothing grand. But the front desk lady really needs some customer service training!
Stayed 1 night in Jul 2022

8/10 Good

Michelle Ann Del

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Expedia had pictures of a room that doesn’t exist at this small hotel. Unfortunately, I booked the room that doesn’t exist. Hotel staffer Francisco was very helpful. The next day he was able to offer a room, while not the room I had booked, the room offered was a good alternative for us. This is a very basic hotel. If you want frills, go somewhere else. Cable TV is Spanish language only. Our stay was very pleasant. Location is close to shopping and restaurants. We will stay here again.
Stayed 8 nights in Jan 2024

2/10 Terrible

CURTIS WAYNE

Disliked: Staff & service
The desk clerk wouldn't call for a confirmation of my shuttle and they left me.
Stayed 5 nights in Jun 2023

4/10 Poor

Zeltzin

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Las instalaciones estan muy descuidadas en las habitaciones , el.aire acondicionado no servia y goteo toda la noche encima de la cama . El lugar es accesible y el.precio.muy economico pero ya habia acudido en otras ocasiones y no estaba tan descuidado como ahora.
Stayed 2 nights in Oct 2025

4/10 Poor

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Hay cucarachas mucho Moho en las parades del baño , las colchas Rotas y viejas , se va la luz y no hay generador de Luz , no pudes abril la ventanas por que no hay miriñaques o mosquitero en las ventanas y con muchos mosquito ! Paste una 5 horas sin aire acondicionado y me esta a desmayando de la calor .. espereicia horrible
Stayed 1 night in Sep 2025

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
Stayed 7 nights in Jun 2025

4/10 Poor

Manuel Antonio

Disliked: Cleanliness, amenities, property conditions & facilities
Una propiedad muy viejita y sin mantenimiento adecuado.
Stayed 2 nights in May 2025

4/10 Poor

Yadira

Disliked: Staff & service, amenities, property conditions & facilities
El lugar es literal para llegar a Dormir, que fue el motivo por el que lo usamos, pero el personal el muy grosero Rente la habitación para mi esposo mi hijo y yo y solo teníamos 2 toallas y no me quisieron dar una más
Stayed 1 night in May 2025

6/10 Okay

MARA SUYARA PRAXEDES DA

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Só fiquei uma noite. A localização é excelente e segura próximo de comércio, restaurantes e acesso à ônibus. A estrutura do hotel é antiga, estava limpo mas o chuveiro sai pouquíssima água, uns cinco filetes de água. O atendimento do recepcionista Ruan e da moça que fez nosso check in foi ótimo, mas em compensação, usamos o serviço de deixar a bagagem e quando voltamos para pegar, a recepcionista que estava no turno, quase não nos deixou entrar, foi super rude e mal educada, disse que não podíamos usar mais nenhuma das instalações do hotel e quase nos expulsou. Então disse a ela que precisava organizar a bagagem e logo sairia. Que não queria usar nada do hotel. Então orientem melhor a funcionária no tratamento ao cliente
Stayed 1 night in May 2025

4/10 Poor

ROSA ELENA

La atención
Stayed 2 nights in Apr 2025

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Le falto , toallas para la alberca , y limpieza en la habitación.
Stayed 2 nights in Apr 2025

10/10 Excellent

MARIA PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato y servicio, muy tranquilo, excelenta para descansar
Stayed 4 nights in Mar 2025

10/10 Excellent

Javi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice custom service
Stayed 2 nights in Feb 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Great location a short walk to shopping dinning and beach
Stayed 4 nights in Feb 2025

6/10 Okay

Janet

Liked: Cleanliness, staff & service
We arrived later in nite. It would be nice if there was a bottle of water and plastic glasses in room. Ac good. Grounds very pretty . Nice pool. Front desk man very nice at check in. Very Quiet property. Woke up to the birds singing.
Stayed 1 night in Feb 2025

6/10 Okay

Yu

The property located at very convenient location. Easy transportation and close to everything. But the hotel room conditions like the brick wall and ceiling and furniture need upgrade for sure. Also the water pressure for the toilet is very low. It takes lots of attempts to flush. The wifi signal was not good as well.
Stayed 7 nights in Dec 2024

4/10 Poor

Jared

no era amable y estaba sucio el cuarto y también las camas. no tan seguras las puertas y muy oscuro todo
Stayed 1 night in Nov 2024