Search Hotels in Bukit Bintang, Kuala Lumpur

"Very disappointing stay. The hotel looked nothing like the photos advertised online. The overall condition of the property was unacceptable and felt poorly maintained. The hallways and rooms smelled strongly of chemicals/fumigation, towels were yellowed and stained, bedsheets duvets had blood stains, and the rooms smelled unclean. We even found baby roaches in the towels and around the sink area, which was extremely disturbing. Basic amenities were barely provided upon check-in, with little to no soap, shampoo, or body wash available. The atmosphere around the hotel at night also felt very inappropriate and not family-friendly. We actually considered checking out early because the experience was far below expectations. This stay unfortunately affected our first impression of Kuala Lumpur. I would not recommend this hotel."

"The staff are friendly but need to have more knowledge about the areas nearby when asked. I guessed they might be driving or riding to work daily but it is necessary for them to know about their public transportation system."

"Great "

"Great stay, the hotel is in time for some minor Reno, carpets, shower heater etc. pleasant experience otherwise "

"Strategically located at Bkt Bintang (opp. Pavilion) & near subway station. Rooms are modern and comfy!"

"Food and beverage staff need to spend more time on the floor and not wait to be signalled"

"Duty Manager Farisha is terrible. No training about customer retention and customer service. Even the check in team lacks service with smile approach."

"Nice location for dining and shopping options near walking distance."

"Modern, clean accommodation. Friendly staff. 3 minute walk to Jalan Alor Street Market. Room was compact. Bathroom was compact too. No tea and coffee making facility in room. However, there was bar/restaurant on site. Overall, a very positive experience at CitizenM. Would stay again."