โรงแรมใกล้ชายหาด, Tulum

"I will say the room was lovely and the first receptionist to book me in was excellent. But it went downhill from there. The beach was inaccessible and that is why we were there. And there pool was on top of a building, difficult for me who has mobility issues. The pool was also in need of maintenance. We used it for our granddaughter but never saw anyone else use it. I was suppose to get a bottle of wine for my status on Expedia. I asked for it several times and never receive it. When we were...

"Do NOT go here!!!! It is closed!!!! They put you at a different resort which is an adult only with loud music and parties…we got lost twice at night because we could not find where we were actually staying..it was called BETU. Mosquitos bit me all night. Could not sleep. When I discovered everything had been misrepresented and asked to leave and get a refund they denied my request but gave someone else a free night. They have a party for local clubbers and give them free waters and drinks but...

"wonderfull"

"We had a wonderful time, everything was Todo Bien!"

"My fiancé and I really enjoyed our stay at Casa Gitano!! Upon our arrival, we had an extra charge on our card that was reversed immediately by the concierge staff. She was very sweet and apologized for the accidental charge. We upgraded our room before we arrived and it was so worth it! We stayed in the oceanfront suite with private pool and the room was gorgeous! We did have to ask for our pool to be cleaned once since some of the leaves and little buds from trees kept falling in and there was...

"We Stayed 20 days. The kind staff, breakfasts and morning yoga with Sol were amazing. However, I wish the place focus more on welnes as they claim. ​The daytime atmosphere was unbearable. Deafening party music blasted by the pool from 11 AM to 8 PM daily. It was impossible to relax. We, and other guests, were forced to escape to nearby cenotes just to find peace. ​We complained multiple times. Zero improvement. Management claimed loud music increases spending. The reality? It drove everyone...

"The property is beautiful! The rooms right in front of the beach are just fantastic. Totally recommend staying there. I and my wife had the best time. The staff provided everything very quickly."

"Prachtig resort met klein zwembad. Huisjes zijn van riet en super mooi. Personeel is erg vriendelijk en behulpzaam. Wij waren niet in het hoogseizoen waardoor er geen keuken open was voor drankjes, lunch en diner, wel prima ontbijt. In de buurt is voldoende te eten en winkelen. Neem een kamer met airco. De kamers bovenin hebben geen airco en zijn niet te doen bij warmte. Parkeren kan op het terrein of voor de deur."

"Dj vibe was Vegas style which we loved! Staff was very attentive and friendly, loved our treehouse for the price they had a complementary breakfast, which was great! We celebrated my husband‘s birthday, and they decorated our room. Also we celebrated anniversary at the same time and they decorated our room for $250. One complaint which wasn’t their fault is that there was a lot of seaweed on the beach I wish I would’ve known. Best time to visit is between mid October till March to avoid that....

"Encontré un par de cucarachas en la habitación"

"My husband and I celebrated our 1 year wedding anniversary at Sana Tulum Hotel. We've traveled quite a bit together and it's all in the details for us. We had valet service throughout our stay, complimentary welcome drinks, our room was serviced twice a day, the check-in and out process was pleasant including the chilled hand towels they offer (scented with rosemary and eucalyptus essential oils) to freshen up throughout the day. The food and service was consistently outstanding. A huge thank...

"Amazing staff and beautiful hotel!"

"Everything was exceptional. Clean, quiet and friendly! Very tropical almost like staying in a tree house. However it is seaweed season and the ocean was unusable because it was excessive and had an odor. The food was delicious as were the drinks. The area has many high end restaurants with entertainment. However the taxi's were expensive for a very short ride. By the way the hotel does not have televisions but in reality it wasn't missed. The option of showering outside privately in your...

"Sargassum is really bad, beware, but nothing the hotel can do about it. Bathroom walls could use some scrubbing, but it's and industrial/rustic vibe to it. Check in was fairly easy - we didn't do breakfast every morning, but pretty sure we were charged for it, regardless. Breakfast is not on premise - it's at another hotel and has a few options, but you can only pick one, not a breakfast bar or buffet, but a small plate. More like a breakfast snack. You'll definitely need to seek lunch out."

"Everything is an extra cost. Breakfast is limited. Rooms have sand in and on arrival. No facilities to shower in after checkout. We were also not told about bug spray being an extra charge - we were STUNG badly at checkout. The guy who showed us to our room said it was all complementary on the coffee table … it’s not."

"I never write bad reviews but I have no choice after staying here. Let me start off by saying the staff was wonderful really nice and helpful. However, there was so many bugs in the room every day I woke up with mosquito bites and bed bug bites. I had bites all over my arms and legs and back. I was itching almost the entire stay. The shower is not fully closed and has an opening and the bugs easily get through and lizards, and I woke up at three in the morning with the cricket on my pillow....

"The place was very cute and right in the beach. The staff was amazing, the accommodations were amazing for my stay. The only hiccup for me was the lack of hot water. I took cold showers most days."