โรงแรมนี้ตั้งอยู่ริมหาดในโซนา โอเตเลรา ห่างจากปฏิสัมพันธ์ Ven a la Luz, หาดทูลุม และเขตสงวนชีวมณฑล Sian Ka'an ไม่เกิน 2 กม. ส่วนสวนจากัวร์ และพิพิธภัณฑ์ SFER IK อยู่ห่างจากโรงแรมไปไม่เกิน 5 กม.
Property is lovely. Air conditioning for me is not adequate. Room does not get cold enough to sleep in the mid-July heat of low to mid 90's - passable but not comfortable.
I was on a solo trip and I absolutely loved my choice to stay here. I felt safe and well connected to the team. Room felt like a treehouse. Access to sister hotel and jungle gym were a plus.
I’m sad writing this review as our week at Alaya has come to an end. It was a magical trip highlighted with the most beautiful hotel and the kindest most wonderful staff. Silvestre, Daniel, Mitsubishi, Stephan, Jonathan, Hugo, Macario and everyone else added to the magic! At the press of a button our every need was attended to with a smile and they made our trip so special. We travel frequently and love exploring new destinations but we already agreed we will be back next year. The beach, the room and the location all could not have been any better. We dined at Michelin rated restaurants as well as food trucks, all walking distance and it was all amazing! Thank you to the lovely staff and we will see you again next year.
We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.
I enjoyed the chill vibe of the property. The service and staff were exceptional and all my needs were met.
Annette
เข้าพัก 4 คืน, กุมภาพันธ์ 2025
10/10 ดีเลิศ
Kaelyn
14 ก.พ. 2025
Kaelyn
เข้าพัก 2 คืน, กุมภาพันธ์ 2025
6/10 พอใช้
Isabella
เดินทางกับคู่รัก
14 ก.พ. 2025
If you’re looking for a quiet retreat this is not the place . We were in the garden room right next to the kitchen. I heard the kitchen utensils and pots and pans, banging until late into the evening when the kitchen closed and then early in the morning and late at night I could hear children, crying, and scream screaming around us. More of a family retreat. There was only one restaurant on site however, if you wanted to go and choose other restaurants, you could walk along the streets and find other restaurants. It was just a little inconvenient.
We loved Alaya Tulum. Between the lovely room, quick access to the beach, lovely, helpful staff, delicious meals.We are extremely happy that we chose this hotel. All the staff we encountered were very attentive. Our rooms were cleaned thoroughly and well daily. The concierge service was very helpful. I highly recommend this hotel.
Alaya Hotel offers a perfect blend of luxury and comfort with its elegant design, excellent service, and relaxing ambiance. The rooms are beautifully designed, the staff is attentive, and the amenities, including the spa and dining options, enhance the overall experience. A great choice for a peaceful and memorable stay.