Outdoor pool, pool umbrellas, pool loungers

Reviews of Solitaire Bangkok Sukhumvit 11

4.5 out of 5
Solitaire Bangkok Sukhumvit 11
75/23 Sukhumvit 13, Bangkok

Reviews

8.4

Very good

Rating 10 - Excellent. 513 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Byron

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lobby is a bit dim and feels small. Crowded with people checking in. Once in the room was nice.
Stayed 1 night in Apr 2024
Response from Solitaire Management Team on 30 Apr 2024
Dear Byron, thank you for sharing your feedback with us. We're glad to hear that you found your room nice and comfortable.We apologize for any inconvenience caused by the dim lighting and crowdedness in the lobby during check-in. Your feedback is important to us, and we will take it into consideration as we strive to improve the overall guest experience.We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Solitaire Management Team

10/10 Excellent

Steven, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Solitaire Management Team on 30 Apr 2024
Dear Steven, thank you for taking your time to share your review score. Look forward to welcoming you again at Solitaire.Best regardsSolitaire Management Team

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Solitaire Management Team on 29 Apr 2024
Dear Gabriel, thank you for taking your time sharing your feedback with us regarding your stay at Solitaire Bangkok. Look forward to welcoming you again in the near future.Best regardsSolitaire Management Team

10/10 Excellent

Gabriel

Liked: Staff & service, property conditions & facilities
Very nice hotel all the way around! Has a very hopefully staff and very walkable to food and Terminal 21 shopping mall.
Stayed 11 nights in Apr 2024
Response from Solitaire Management Team on 29 Apr 2024
Dear Gabriel, thank you for your wonderful feedback! We're thrilled to hear that you had a very nice experience during your stay with us.It's fantastic to know that you found our staff helpful and that our location was convenient for exploring the local area, including the Terminal 21 shopping mall and nearby dining options.Your satisfaction is our top priority, and we're delighted that we succeeded in providing you with a positive experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Solitaire Management Team

8/10 Good

Santana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Solitaire Management Team on 29 Apr 2024
Dear Santana, thank you for sharing your score for your stay. Looking forward to seeing you again at Solitaire Bangkok Hotel.Best regardsSolitaire Management Team

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close enough to Nana station to make it convenient to get around Bangkok from here. The neighborhood is lively and it’s very convenient to have a 7/11 across the street. Lot’s of bars, coffee shops, restaurants along the street. The pool is nice. I like how they have a nice bar/lounge next to pool. My room was well designed and would be a good layout for business travellers as well. The bedding and the bathroom were very clean but the carpet was in need of a shampoo. The furniture was very nice but had some scuffs and scrapes. I don’t know why they don’t arm the maids with a magic eraser and some touch up pens; it would be so easy to keep this nice furniture pristine. There was also a cobweb in one of the lights, but don’t get the wrong idea, overall it’s pretty clean.
Stayed 2 nights in Apr 2024
Response from Solitaire Management Team on 30 Apr 2024
Dear Mark, thank you for sharing your detailed feedback with us. We're pleased to hear that you found our hotel conveniently located near Nana station, with a lively neighborhood and convenient amenities nearby.It's great to know that you enjoyed the pool area and the bar/lounge next to it, as well as the well-designed room layout, which is suitable for both leisure and business travelers.We appreciate your observations regarding the cleanliness and maintenance issues in the room. Your feedback is invaluable to us, and we will address these areas with our housekeeping and maintenance teams to ensure that our standards are consistently met.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Solitaire Management Team

10/10 Excellent

Paula

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Train station is like 15 minutes walking.
Stayed 4 nights in Apr 2024
Response from Solitaire Management Team on 25 Apr 2024
Dear Paula, thank you for sharing your feedback with us. We're pleased to hear that you found Solitaire Bangkok conveniently located within a 15-minute walking distance to the train station.We understand the importance of accessibility for our guests, and we're glad that our location suited your needs in terms of transportation.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Solitaire Management Team

10/10 Excellent

RISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its cozy and clean
Stayed 3 nights in Apr 2024
Response from Solitaire Management Team on 25 Apr 2024
Dear Risa, thank you for your feedback! We're delighted to hear that you found Solitaire Bangkok cozy and clean during your stay.Creating a comfortable and clean environment for our guests is a top priority for us, and we're thrilled that we could meet your expectations in this regard.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another cozy and enjoyable stay in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Solitaire Management Team

10/10 Excellent

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a sweet spot. It was near 2 7-11. Less than 5 minutes. Good food spots and bars within walking distance. The staff was A-1.
Stayed 2 nights in Apr 2024
Response from Solitaire Management Team on 22 Apr 2024
Dear B, thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our hotel's convenient location and proximity to amenities such as 7-11 stores, good food spots, and bars.It's wonderful to know that our staff provided excellent service during your stay. Ensuring our guests have a memorable and comfortable experience is our top priority, and we're thrilled that our team's efforts contributed to your enjoyment.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Solitaire Management Team

8/10 Good

rob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good short term stay hotel. Beds comfortable
Stayed 2 nights in Apr 2024
Response from Solitaire Management Team on 29 Apr 2024
Dear Rob, thank you for your feedback. We're pleased to hear that you found our hotel suitable for a short-term stay and that you found our beds comfortable.Your comfort and satisfaction are important to us, and we're glad that we met your expectations in this regard.If there's anything specific we can do to enhance your experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back in the future.Warm regards,Solitaire Management Team

8/10 Good

Kenny, burney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in a happening area. My only issue is the menu at the restaurants. One would expect Thai food in a higher dollar hotel in Bangkok. This restaurant offers Indian food only. Even most of the food in the breakfast buffet had a lot of Indian flavors. Other than that, the staff, cleanliness, wifi, ETC… was great.
Stayed 2 nights in Apr 2024
Response from Solitaire Management Team on 22 Apr 2024
Dear Kenny, thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay in our hotel and that you found our staff, cleanliness, and amenities to be great.We appreciate your comments regarding the menu at our restaurants. Your feedback is important to us, and we will take it into consideration as we continually review and adjust our offerings to better meet the preferences of our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Solitaire Management Team

10/10 Excellent

Juan JC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place, so convenient,to get around Bangkok, close to the train, definitely will recommend it if coming to Bangkok everything was great
Stayed 1 night in Apr 2024
Response from Solitaire Management Team on 22 Apr 2024
Dear Juan JC, thank you for your glowing review. We're thrilled to hear that you had a perfect stay with us and found our location convenient for exploring Bangkok.It's fantastic to know that you enjoyed your experience with us and that everything met your expectations. Thank you for recommending us to others, it means a lot to us.We look forward to welcoming you back for another great stay in the future.Warm regards,Solitaire Management Team

10/10 Excellent

Kai Ling

Everything was great
Stayed 4 nights in Apr 2024
Response from Solitaire Management Team on 19 Apr 2024
Dear Kai Ling, thank you for your feedback. We're thrilled to hear that you had a great experience during your stay with us.Providing an excellent experience for our guests is our top priority, and we're delighted that everything met your expectations. We look forward to welcoming you back for another great stay in the future.Warm regards,Solitaire Management Team

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and courteous.
Stayed 7 nights in Apr 2024
Response from Solitaire Management Team on 19 Apr 2024
Dear Brian, thank you for your kind words. We're delighted to hear that you experienced excellent service from our staff during your stay with us.Providing courteous and attentive service is a top priority for us, and we're thrilled that our team's efforts made a positive impact on your experience. Your compliments will be shared with our staff, as they serve as great encouragement to continue delivering exceptional service to all our guests.We look forward to the opportunity to welcome you back for another wonderful stay in the future.Warm regards,Solitaire Management Team

10/10 Excellent

Jun Hui

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Will go back again this hotel next year Songkran 2025
Stayed 4 nights in Apr 2024
Response from Solitaire Management Team on 18 Apr 2024
Dear Jun Hui, we're delighted to hear that you plan to return to our hotel for Songkran 2025. Your loyalty is truly appreciated, and we look forward to welcoming you back with open arms.Thank you for choosing us, and we can't wait to host you again next year.Warm regards,Solitaire Management Team

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Solitaire Management Team on 17 Apr 2024
Dear Samuel, thank you for sharing your score for your stay. Looking forward to seeing you again at Solitaire Bangkok Hotel.Best regardsSolitaire Management Team

10/10 Excellent

Karen Ann, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Solitaire Management Team on 17 Apr 2024
Dear Karen Ann, thank you for taking your time to share your review score. Look forward to welcoming you again at Solitaire.Best regardsSolitaire Management Team

10/10 Excellent

J.c.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the first time staying in Bangkok, for longer than one day,but now that i found this hotel, i will definitely continue to start having longer stays in Bangkok, thanks to this place, i definitely recommend it, come see it for yourself
Stayed 1 night in Apr 2024
Response from Solitaire Management Team on 17 Apr 2024
Dear J.c., thank you for choosing Solitaire for your first extended stay in Bangkok! We're thrilled to have had the opportunity to host you, and we're delighted to hear that your experience has been so positive. It's wonderful to know that we've made a lasting impression, and we're honored to be your accommodation of choice for future visits to Bangkok.Your recommendation means a lot to us, and we couldn't be happier to receive your endorsement. We look forward to welcoming you back for many more memorable stays at Solitaire.Warm regards,Solitaire Management Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place, easy to find, walkable to transport links. Very good overall.
Stayed 2 nights in Mar 2024
Response from Solitaire Management Team on 17 Apr 2024
Dear Mark, thank you for your positive feedback. We're delighted to hear that you found Solitaire to be a convenient and enjoyable place to stay. We strive to provide a comfortable and accessible experience for all our guests, and we're glad that our location and facilities met your expectations.Should your travels bring you back to Bangkok, we would be honored to welcome you again to Solitaire for another pleasant stay.Warm regards,Solitaire Management Team

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
.
Stayed 2 nights in Apr 2024
Response from Solitaire Management Team on 11 Apr 2024
Dear Eric, thank you for your time posting the score. If its convenience, we would like to know what we can improve to receive all 5 stars. Please do not hesitate to contact us. Thank you for staying with us, and we look forward to the next opportunity to serve you.Best regardsSolitaire Management Team

10/10 Excellent

GOMATHI SANKAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Solitaire Management Team on 10 Apr 2024
Dear GOMATHI SANKAR, thank you for sharing your score for your stay. Looking forward to seeing you again at Solitaire Bangkok Hotel.Best regardsSolitaire Management Team

10/10 Excellent

SAW, Baynton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good option for travellers
Stayed 3 nights in Mar 2024
Response from Solitaire Management Team on 9 Apr 2024
Dear SAW, thank you for your feedback. We're delighted to hear that you found our hotel to be a good option for travelers.Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we're glad that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Solitaire Management Team

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a great property and value. They do have an issue with the water getting hot and cold by itself in the shower. But other than that everything was great.
Stayed 7 nights in Mar 2024
Response from Solitaire Management Team on 9 Apr 2024
Dear Gregory, thank you for sharing your feedback with us. We're pleased to hear that you found our property to be great value overall.We apologize for the issue you encountered with the water temperature fluctuating in the shower. Please rest assured that we will address this promptly to ensure a more comfortable experience for our guests in the future.We're glad that aside from this issue, everything else was great during your stay. If you have any further feedback or if there's anything else we can do to improve your experience, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Solitaire Management Team

10/10 Excellent

matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel, excellent location, breakfast was wonderful, happy hour outstanding, staff was outstanding.
Stayed 4 nights in Mar 2024
Response from Solitaire Management Team on 3 Apr 2024
Dear matthew, thank you for your outstanding review. We are delighted to hear that you had such a wonderful experience during your stay with us.It's fantastic to know that you found our hotel outstanding, and that you enjoyed our excellent location. We're thrilled that you found the breakfast wonderful and the happy hour outstanding. Additionally, we are pleased that our staff provided outstanding service throughout your stay.Your kind words mean a lot to us, and we will be sure to share your feedback with our team.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another outstanding experience in the future.Best regards,Solitaire Management Team

2/10 Terrible

Abbas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go there it’s really bad
Stayed 5 nights in Mar 2024
Response from Solitaire Management Team on 2 Apr 2024
Dear Abbas, we are truly sorry to hear about your disappointing experience during your stay with us. Your feedback is deeply concerning, and we apologize for falling short of your expectations.We would appreciate it if you could provide us with more details about the issues you encountered so that we can address them promptly and make necessary improvements. Your satisfaction is our priority, and we take your feedback seriously.Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future.Best regards,Solitaire Management Team

10/10 Excellent

Greggory L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very great stay, great people, enjoy my stay very much.
Stayed 6 nights in Mar 2024
Response from Solitaire Management Team on 1 Apr 2024
Dear Greggory L, thank you very much for your kind words. We are delighted to hear that you had a great stay with us and that you enjoyed your time at our hotel.Our team works hard to ensure that every guest has a wonderful experience, and we are thrilled that we could make your stay memorable.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Solitaire Management Team

10/10 Excellent

Jessica Jayne Wobia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Mar 2024
Response from Solitaire Management Team on 1 Apr 2024
Dear Jessica Jayne Wobia, thank you for choosing to stay at Solitaire Bangkok Hotel and thank you for your review score. Looking forward to welcoming you again in your next visit to Bangkok.Best regardsSolitaire Management Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff!!!
Stayed 10 nights in Mar 2024
Response from Solitaire Management Team on 1 Apr 2024
Dear John, thank you for your feedback! We're thrilled to hear that you had a great stay with us, especially thanks to our staff.Providing exceptional service is our top priority, and we're delighted that our team members made your stay enjoyable and memorable.We look forward to welcoming you back for another wonderful experience in the future.Best regards,Solitaire Management Team

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024
Response from Solitaire Management Team on 18 Apr 2024
Dear Patricia, thank you for taking your time to share your review score. Look forward to welcoming you again at Solitaire.Best regardsSolitaire Management Team

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met expectations.
Stayed 4 nights in Mar 2024
Response from Solitaire Management Team on 28 Mar 2024
Dear Philip, thank you for staying with us and for taking the time to provide feedback. We're pleased to hear that we met your expectations during your stay.Your satisfaction is our top priority, and we're glad that we were able to deliver a positive experience for you.We hope to have the pleasure of welcoming you back in the future.Warm regards,Solitaire Management Team

10/10 Excellent

MORGAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Solitaire was fantastic the room and the view were amazing all except for the bathroom I was on the 11th floor.. a club floor and the bathroom was so small.. just enough to squeeze past the open door to close it.. showering with my partner was out of the question.. sadly as it’s something we do to save water..🚿 😉 Other than that it’s a excellent hotel and I’m sure I will stay again.. hopefully in a room with a bigger bathroom 😊
Stayed 3 nights in Mar 2024
Response from Solitaire Management Team on 27 Mar 2024
Dear Morgan, thank you for choosing to stay with us at Solitaire and for sharing your feedback with us.We're thrilled to hear that you had a fantastic stay and that you enjoyed the amazing room and view from the 11th floor. However, we sincerely apologize for any inconvenience caused by the size of the bathroom. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to improve our guest experience.We appreciate your understanding and are glad to hear that despite this issue, you still found our hotel to be excellent. We look forward to welcoming you back in the future with other types of room to have a bigger bathroom as your preference. Warm regards,Solitaire Management Team

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propert is located in a great location and within walking distance of the Suhkumvit road activities. The staff was friendly and courteous. Above all was person who cleaned my room daily. Sai went above and beyond his duty and I believe it was the cleanest room I’ve ever been in. His attention to detail and the fact that he was very helpful to me advising me about the area, the hotel and was also accommodating to my room needs. I believe he was without a doubt the best room service person I’ve ever had and I’ve travelled quite a bit to various countries. If I wouldn’t have had reservations that couldn’t be cancelled in another part of Bangkok I would have stayed there another week. I will go back to the Solitaire on Sukhumvit when I return to Bangkok. Thank you Sai
Stayed 7 nights in Mar 2024
Response from Solitaire Management Team on 26 Mar 2024
Dear Kent, thank you for taking the time to share your wonderful feedback with us. We're delighted to hear that you enjoyed your stay at Solitaire on Sukhumvit and found our location convenient for exploring the activities along Sukhumvit Road.We're particularly pleased to hear about the exceptional service provided by Sai. It's heartening to know that his attention to detail, helpfulness, and dedication to ensuring your comfort made your stay memorable. We will be sure to pass along your kind words to him and the rest of our team.We're grateful for your loyalty and thrilled to learn that you plan to return to Solitaire on Sukhumvit during your next visit to Bangkok. We look forward to welcoming you back and providing you with another exceptional experience.Best regards,Solitaire Management Team

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great, besides a shower that didn’t drain.
Stayed 2 nights in Mar 2024
Response from Solitaire Management Team on 25 Mar 2024
Dear Michael, thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed your stay overall. We apologize for the inconvenience regarding the shower drainage issue you experienced. Rest assured, we have taken note of your feedback and will address this promptly to ensure a seamless experience for our future guests.Should you choose to stay with us again, please don't hesitate to reach out if there's anything else we can do to make your stay even more enjoyable.Best regards,Solitaire Management Team

8/10 Good

Kern

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very close to a bar and night life area of town. Hotel is nice and clean.
Stayed 1 night in Mar 2024
Response from Solitaire Management Team on 25 Mar 2024
Dear Kern, thank you for your feedback. We're glad to hear that you found our hotel nice and clean. We understand that being close to a lively nightlife area can have its pros and cons, and we appreciate your understanding. We hope you continue to enjoy your time with usBest regards,Solitaire Management Team

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Solitaire Management Team on 17 Apr 2024
Dear Matthew, thank you for choosing to stay at Solitaire Bangkok Hotel and thank you for your review score. Looking forward to welcoming you again in your next visit to Bangkok.Best regardsSolitaire Management Team

10/10 Excellent

matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never stayed here before, so I was a bit worried. But once I got checked in the hotel staff was excellent. The room was perfect. I loved the lounge on the 16th floor for breakfast and evening drinking's. I extended my stay, and I will be staying again. OUTSTANDING hotel....
Stayed 4 nights in Mar 2024
Response from Solitaire Management Team on 22 Mar 2024
Dear matthew, thank you for choosing to stay with us at Solitaire Bangkok and for taking the time to share your experience.We are thrilled to hear that our excellent staff made you feel welcome and that you enjoyed your room and the facilities, especially the lounge on the 16th floor. It's fantastic to know that you found our hotel outstanding and that you decided to extend your stay with us.We truly appreciate your kind words and look forward to welcoming you back for another exceptional experience in the future.Best regards,Solitaire Management Team

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money
Stayed 3 nights in Mar 2024
Response from Solitaire Management Team on 20 Mar 2024
Dear Courtney, thank you for your feedback! We're pleased to hear that you found our hotel to be good value for money.Ensuring that our guests receive excellent value for their stay is important to us, and we're delighted that we met your expectations in this regard.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another great stay in the future.Best regards,Solitaire Management Team

8/10 Good

Robert, KOROR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good
Stayed 3 nights in Mar 2024
Response from Solitaire Management Team on 20 Mar 2024
Dear Robert, thank you for your feedback. We're glad to hear that you found our hotel's location to be very good.Convenient location is important for our guests, and we're delighted that our hotel's location met your needs.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best regards,Solitaire Management Team

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed convient walkable to bars food and public transport. Nice stay again
Stayed 2 nights in Mar 2024
Response from Solitaire Management Team on 19 Mar 2024
Dear Robert, thank you for your feedback. We're delighted to hear that you had a nice stay with us and that you found our beds comfy and our location convenient for accessing bars, food, and public transport.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're glad that we succeeded in providing you with a positive experience.Thank you for choosing to stay with us again, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,Solitaire Management Team

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great experience staying here.
Stayed 5 nights in Mar 2024
Response from Solitaire Management Team on 19 Mar 2024
Dear Justin, thank you for sharing your feedback! We're thrilled to hear that you had a great experience staying with us.Ensuring our guests have a memorable and enjoyable stay is our top priority, and we're delighted that we succeeded in providing you with a positive experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great experience in the future.Best regards,Solitaire Management Team

10/10 Excellent

Dayana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Solitaire Management Team on 19 Mar 2024
Dear Dayana, thank you for your feedback. We're delighted to hear that you had an excellent experience during your stay with us.Ensuring our guests have a wonderful and memorable stay is our top priority, and we're thrilled that we succeeded in meeting your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience in the future.Best regards,Solitaire Management Team

10/10 Excellent

Mustafa, Cedar Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food locatiob
Stayed 2 nights in Mar 2024
Response from Solitaire Management Team on 14 Mar 2024
Dear Mustafa, thank you for choosing to stay at Solitaire Bangkok Hotel and thank you for your review score. Looking forward to welcoming you again in your next visit to Bangkok.Best regardsSolitaire Management Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location if you enjoy the craziness of Bangkok! Hot water was a bit of an issue.
Stayed 3 nights in Mar 2024
Response from Solitaire Management Team on 14 Mar 2024
Dear Brian, thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you enjoyed your stay at our hotel and found our location to be great, especially if you enjoy the vibrant atmosphere of Bangkok.We apologize for any inconvenience you experienced with the hot water during your stay. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we'll certainly look into the issue with the hot water to ensure it's addressed promptly.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Solitaire Management Team

8/10 Good

PO PO

Travelled with partner
Liked: Staff & service, property conditions & facilities
整體滿意,員工友善
Stayed 9 nights in Mar 2024
Response from Solitaire Management Team on 14 Mar 2024
Dear PO PO, thank you for your positive feedback. We're thrilled to hear that you were satisfied with your overall experience at our hotel and that you found our staff to be friendly.Your satisfaction is our top priority, and we're delighted that our team members contributed to making your stay enjoyable. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful stay in the future.Best regards,Solitaire Management Team

6/10 Okay

Kwong Yuen

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Solitaire Management Team on 1 Apr 2024
Dear Kwong Yuen, thank you for sharing your score for your stay. Looking forward to seeing you again at Solitaire Bangkok Hotel.Best regardsSolitaire Management Team

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities
Everything.
Stayed 4 nights in Mar 2024
Response from Solitaire Management Team on 11 Mar 2024
Dear Sylvester, thank you for choosing to stay at Solitaire Bangkok Hotel and thank you for your review. Looking forward to welcoming you again in your next visit to Bangkok.Best regardsSolitaire Management Team

6/10 Okay

syed

Stayed 5 nights in Mar 2024
Response from Solitaire Management Team on 28 Mar 2024
Dear syed, thank you for taking your time to share your review score. Look forward to welcoming you again at Solitaire.Best regardsSolitaire Management Team

2/10 Terrible

Harpreet

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an unpleasant odor that significantly detracts from the overall experience. It's not an ideal place to stay, and I regret spending a considerable amount on accommodation. Despite booking for two nights, I checked in but left after just 10 minutes due to the off-putting smell, dirty carpets, and cramped room. Unfortunately, the hotel did not provide a refund, despite the inconvenience and financial loss. Considering the high price of approximately $125 per night, I expected a higher standard of cleanliness and comfort. I strongly advise against staying at this hotel and recommend looking elsewhere for a more enjoyable and hygienic experience.
Stayed 2 nights in Mar 2024
Response from Solitaire Management Team on 8 Mar 2024
Dear Harpreet, we deeply regret to hear about your disappointing experience and the discomfort you faced during your brief stay with us. Your feedback is crucial in guiding our efforts to improve and ensure such issues are addressed promptly and effectively. We apologize for not meeting your expectations in terms of cleanliness and comfort, and for any inconvenience caused by the odors you encountered.While it's unfortunate that we could not rectify the situation to your satisfaction at the time, we take your comments seriously and will conduct a thorough investigation into the matters you've raised. Our goal is to provide a welcoming and comfortable environment for all our guests, and clearly, we fell short in your case.Thank you for bringing these matters to our attention. We hope to have an opportunity to restore your faith in our hotel and offer you the high standard of hospitality we strive to provide. Should you wish to discuss your experience further, please do not hesitate to contact us directly.Best regards,Solitaire Management Team

4/10 Poor

Duy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Several of the common areas in the hotel had an odor. Such as on floors L and M. The elevator had an odor. All the odors eere different but all uncomfortable. The room was dark and dirty. There was one lightbulb not working above the bed. The bathroom of the room had a weird odor too, especially coming from the shower
Stayed 2 nights in Mar 2024
Response from Solitaire Management Team on 8 Mar 2024
Dear Duy, thank you for sharing your feedback about your stay at our hotel. We are deeply sorry to hear about the issues you encountered with odors in common areas, as well as the cleanliness and lighting in your room. Ensuring a clean, fresh, and welcoming environment for all our guests is a cornerstone of our service promise, and it is evident we have not lived up to these expectations during your visit.We appreciate you bringing these matters to our attention. Immediate action will be taken to address and rectify the odors you've described in the elevator, on floors L and M, and within your room, especially the bathroom. Our maintenance team will also ensure that all lighting fixtures in the rooms are in perfect working order for the comfort and convenience of our guests.Please accept our sincerest apologies for any discomfort and inconvenience these issues may have caused you. We are committed to providing our guests with the highest quality of service and accommodations, and what you experienced is certainly not the standard we strive to achieve.We hope to have the opportunity to welcome you back in the future and restore your faith in our hotel. If you decide to give us another chance, please contact us directly so we can ensure your next stay is comfortable and meets your expectations.Best regards,Solitaire Management Team

10/10 Excellent

Phetratchada

Liked: Cleanliness, staff & service, property conditions & facilities
ห้องพักสะอาด เหมาะแก่การพักผ่อน เงียบสงบ โรงแรมสวย พนักงานบริการดีคะ
Stayed 2 nights in Mar 2024
Response from Solitaire Management Team on 6 Mar 2024
Dear khun Phetratchada, thank you for sharing your feedback with us. We are delighted to hear that you found our hotel rooms to be clean, conducive to relaxation, and quiet. Maintaining a serene and peaceful atmosphere is a priority for us, and we are pleased that you enjoyed your stay in such an environment.We take great pride in providing exceptional service, and it is heartening to hear that our staff contributed to your positive experience. Your satisfaction is our utmost reward, and we are grateful for your kind words.We hope to have the pleasure of welcoming you back to our beautiful hotel in the near future.Best regards,Solitaire Management Team