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"Decent room and staff"

"Staff were great, food good and great location would return."

"Lovely, clean, comfortable property with friendly owners. Breakfast was great quality too. The property is a short way from Abergavenney, surrounded by countryside - so very peaceful. A very relaxing stay."

"Kel and Mel made us feel very welcome when we arrived. Gave us ideas about what we could do. We enjoyed a day walking along the canal and the next day to a local sites. The Breakfast was excellent."

"The rooms are well furnished but no aircon or appropriate cooling - so if you come in winter I’m sure it will be lovely. No signage as to where to go to check in, you have to wait for a member of the bar staff who are then not very helpful. Staff overall didn’t feel very welcoming. Food in the evening was over cooked and very dry but on the plus side the breakfast was delicious. We stayed one night and wouldn’t stay again."

"Excelente"

"Our stay was truly wonderful from start to finish. The venue itself is absolutely stunning—rich in history and full of character—and the gardens are simply breathtaking. Being able to walk down to the River Usk and wander for miles through the open fields was such a special experience. The rooms were clean, comfortable, and beautifully appointed, making it easy to relax and feel at home. What really set this stay apart, however, was the staff. Every single person we encountered was warm, kind,...

"Rooms were very clean, quiet and comfortable. Food at the pub was the best we had during 2 weeks in Wales. Staff was helpful, friendly, and very accomodating. Highly recommend this place as convient to the Cardiff airport and very comfortable."

"Very friendly staff, excellent breakfast."

"Nice welcome from staff. Room was small but clean. Good to have a bath."

"Beautiful surroundings with an outside terrace overlooking a small lake, quiet. Staff very courteous and helpful. Grounds could do with a bit of tidying, cigarette stubs everywhere. Sink in bathroom problematic for shorter people, needed to stretch over the counter to use it, tap also very stiff to use and leaking. Enjoyed our stay very much and would stay there again."

"Our room was very clean and we appreciated the fans that were set up. The staff were very friendly and helpful and the breakfast was good."

"My overall assessment on the stay would rate it no more than a three star. There are some minor maintenance issues that need to be looked into. The staff were very pleasant and helpful. Food was very good and the full English was excellent. The idea of filling out what you wanted for breakfast the previous day was not really how I would like it as this might change, I would prefer to decide on the day. Conclusion: The accommodation was a little tired and in need of a spruce up."

"Lovely room. Beautiful hotel with very friendly staff. We had a terrific stay!"

"We really enjoyed our stay, Room was very comfortable and quiet. Lovely choice for breakfast, and had a good menu for lunch and dinner."

"Lovely room and good breakfast with helpful cheerful staff."

"Clean and tidy room No air conditioner it was extremely hot over 31 degrees celsius and the window could not be opened due to a window safety cable. We had to cut our stay shorts it was just too hot and we could not sleep in the room. Very stuffy fan just circulated hot air. Very disappointing thought Best Western had a minimum standard across the chain this one certainly did not compare to others....."

"Great stay!"

"Property needs updating carpets and bathroom grubby. Coffee and tea facility not adequately catered for. Staff very helpful. Beds comfortable. Was a bit noisy. Spa and gym good. Was great value for money. Breakfast was good."