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"Booked because of the spa, such a disappointment. Tiles missing out of the steam room, only noticed as it wasn’t working, not one shower in the spa area working, had to go into changing rooms to shower down after sauna etc. water fountain not working. Changing rooms not much better, locker had key code locking, difficult to find one that actually worked, hair drier not working either. Such a shame it’s being run down as could be stunning."

"Ideally placed close to the City centre. Excellent value for money."

"Lovely hotel in a great location. If it had a lick of paint and a new carpet here and there it would be even better. The staff were very willing to please and a small issue we had with our bathroom lock was fixed within 30 minutes of check in. Nice spa facilities - although more than 5 people in the pool would be crowded! Would return. "

"Very central for historical sites and shops. Price was a bargain "

"Great location! Train station opposite and bus stops outside for quick trips to city or Cheshire Oaks/ Chester Zoo/ Blue Planet Aquarium. Hotel a little dated but comfortable and clean."

"Brilliant "

"Clean, good facilities, nice atmosphere. "

"Left an item in the room. Trying to get it back has proved difficult! Very unimpressed "

"Great stay. Hotel looks run down outside but the inside is great and looks to have been done up. Staff lovely and friendly, food great and everything you need in the room. "