Search Hotels in Urbanización Jardines de Loíza, San Juan

"This hotel was in a great location and has a beautiful view. We booked the bi-level premium suite and really expected it to blow us away for the price. It was nice, but very dated. The carpet was old (and still wet on the stairs when we first arrived), you need two people to open the sliding glass doors on the balcony, the pictures show a sink in the kitchenette but there isn't one, and the refrigerator was one of the smallest ones I've seen. The tiles were cracked in the master shower, and the hot water heater is bipolar. In the morning you can barely cut it on before it burns you, but by the afternoon, you can't get it hot at all. I didn't notice when booking that there is an additional $50 per day resort fee that will be added to your bill. Unlike most Hiltons, you also do not receive a complimentary breakfast. The breakfast buffet is $35 per person. There are a good variety of restaurants on site, but they are also pricey. There are several local restaurants around that are great quality and more affordable, but we were told that we couldn't bring any outside food to the pool area. They literally check your bookbag every time you go to the pool for glass, speakers, and outside food. The first 2 being understandable, but this means you are stuck ordering off their poolside menu that includes a $24 burger and $20 grilled chicken sandwich. There are plenty of chairs which was nice compared to some resorts. Overall, we had a great time, but I wouldn't rebook at this hotel. "

"Amenities were solid. Rooms were okay, bathrooms were pretty small. Restaurant attached to hotel was awesome - super convenient. "

"Very convenient for early flight, great selection for TV, and the room was clean."

"Clean, great waterpark excellent service very friendly "

"Clean well kept facility and room. Staff was vey friendly."

"Beds needed bed sheets. The bed cover felt durty. The trash was not picked up during our stay. Staf was excellent very helpfull. Property needs some haleay clean up windows and rail have chipping paint and oxidation "

"I really appreciated the complimentary meditation session with Ruth and we also really appreciated the helpfulness and service and overall niceness of our waiter, Louis or Lewis, at the Grill by the Pool. The pizza at your Italian restaurant was fantastic. Some of the best we have ever had, including in Naples. "

"Breakfast Buffet horrible food terrible and service worse. No attendant watching the seating area to clean tables and direct guests for seating. Had an area marked reserved that people were seating in as only place to sit. Then a staff member came and told them they had to leave that area. "

"Great location. Some construction going on out front w entrance driveway but staff did a great job of minimizing impact. "