Search Hotels in Top of the Hill, Newport

"The staff was friendly ebough once you got them to pay attention to you. We walked my the front desk 5 or 6 times and the person did not even look up. The pool was tiny and dirty. The bath tub was yellowing and still had the previous occupants hair. The bed was very uncomfortable and the sheets made my skin itch. The occupants in a neighboring room blasted loud thumping music until 3am the first night. I said something at the desk in the morning. They apologized and said to call down if it happened again. Secong night the music started again at 11pm. I called down and reported it and gave as much info. As possible, thought it was coming from next room. Hung up and they called back 30 minutes later saying the people in next room just checked in and couldn't be them. I said it could be below us or that room, but i wasn't sure. They said they would check. Another 30 to 45 min. later heard knocking on door next to us. Music turned very low. Less disturbing. 30 minutes later music back up. Husband called front desk and said music was loud again, shaking walls. Desk clerk started arguing with him and was told by my husband that we had a 4hr. Drive next day and to fix it! When husband spoke loudly, music turned down slightly. Another 30 minutes, knock on next door and music Finally! shut off. Very poor service by hotel. Very poor sleep! Very unhappy stay. Wont use this hotel again."

"Great staff"

"Extremely helpful, courteous and professional. Would highly recommend the Pell. If i am in the Newport area the Pell is where i will stay. "

"Fine"

"Really nice room. Very convenient to the airport"

"Great location"

"Very chic hotel in a GREAT location. Spotless accommodations, friendly staff. "

"The hotel was very nice and a convenient location. The accessible room was perfect for my mom. The only issue we had was upon arrival there were blankets that looked like they were taken off a bed and just put in the closet. Khaled was super accommodating and helped us when we arrived early in the morning. Sophie was also extremely helpful on first shift. "

"No heat. Fitness room video broken. No spa despite signage and on website"