"I’m using this hotel last five years and yearly may be 2-3 times Staff is very good environment is very good, clean and neat. Every time, securities superpower and easy to access for local transportation for business and shopping purposes is very good area. Thank you very much all staff of the pleasure to visit next time."
"I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well....
"Great hotel with great staff. The room is clean and has everything you need. Hotel transportation has reasonable fixed price and there are many drivers available. These drivers are very nice and polite. Breakfast is good but they serve the same menu everyday."
"Super friendly personnel, The hotel is very safe but you need to take Uber or other transport to get around. But Nairobi in general is like that. The quality of the food in the restaurant could be improved!"
