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Mercure Nairobi Upper Hill

4.0 star property
Upscale amenities await at this Nairobi hotel, where guests can get a haircut on-site or enjoy meals outdoors in the pleasant climate

Choose dates to view prices

Located in Nairobi Upper Hill, Mercure Nairobi Upper Hill offers a relaxing retreat. Travelers can cool off in the pool or dine al fresco at two restaurants. The hotel provides practical comforts like high-speed WiFi, free self parking, and 24/7 front desk service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is ฿3,746
฿4,682 total
includes taxes & fees
28 May - 29 May

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About this property

Mercure Nairobi Upper Hill

  • Upscale hotel located in Upper Hill
  • Take advantage of a hair salon, dry cleaning/laundry services and conference space at Mercure Nairobi Upper Hill. The on-site restaurant, Kahawa restaurant, offers breakfast, lunch, dinner and al fresco dining. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Swimming pool
    • Free self-parking
    • Limo/town car service, buffet breakfast (surcharge) and babysitting (surcharge)
    • A ballroom, a vegetable garden and tour/ticket information
  • Room features
  • All guest rooms at Mercure Nairobi Upper Hill include thoughtful touches, such as 24-hour room service and air conditioning, as well as amenities, such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and shower/bath combinations
    • 42-inch TVs with premium channels
    • Fridges, free infant beds and electric kettles

Awards and affiliations

  • Eco-certified property
  • This property participates in the Green Key (Foundation for Environmental Education) and Green Key Global – programmes that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in time starts at 2 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g. directions)

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 3740 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 30 per person
  • Fee for wired Internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 35 per person (one-way)
  • Rollaway bed fee: USD 3740 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Mercure Nairobi Upper Hill have a pool?

Yes, this property has a pool.

How much does it cost to stay at Mercure Nairobi Upper Hill?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Mercure Nairobi Upper Hill on 28 May 2026 start from ฿3,746, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Nairobi Upper Hill?

Self-parking is free at this property.

What time is check-in at Mercure Nairobi Upper Hill?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Nairobi Upper Hill?

Checkout is at 11:00 AM.

Does Mercure Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 35 per person applies.

Where is Mercure Nairobi Upper Hill located?

Located in Upper Hill, this hotel is within 1 mile (2 km) of Uhuru Park, Kenya Railway Golf Club and Nairobi Hospital. Nyayo National Stadium and Nairobi Railway Museum are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

7.2

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 106 out of 188 reviews
Rating 8 - Good. 59 out of 188 reviews
Rating 6 - Okay. 10 out of 188 reviews
Rating 4 - Poor. 8 out of 188 reviews
Rating 2 - Terrible. 5 out of 188 reviews

Reviews

Verified

10/10 Excellent

barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliantly located staff amazing helpful and freindly
Stayed 5 nights in Nov 2025
Verified

8/10 Good

WILLIAM

Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness is top Staff very friendly Customer care is 100%
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities for a work trip. Staff very kind and helpful.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Joan

Liked: Amenities
Josephine and Oscar were standouts. The service was universally professional and warm. Nice job.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second house in Kenya

Classical Accord Hotels . Always the best and clean as standard!. The best thing by Mercure and Pullman Hotels are the hospitality and quick supports for anything any time.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Eugène

Liked: Cleanliness, staff & service, property conditions & facilities
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

lucio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Iman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

It was great.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Jayne

I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.
Stayed 1 night in Jul 2025
Verified

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great service, hard beds

Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Stayed 2 nights in Jul 2022
Verified

6/10 Okay

richard

Its ok
Stayed 1 night in Nov 2024
Verified

8/10 Good

Kyss

Liked: Cleanliness, staff & service
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Hans Jürg

Liked: Cleanliness, amenities, property conditions & facilities
Gutes Hotel nähe Flughäfen
Stayed 1 night in Jan 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

İyi konum İyi oda Kötü Wifi Sinir bozucu kapı

Nairobi'ye giderseniz Upper Hill otel konaklaması için çok iyi bir konum. Otel temizlik olarak oda büyüklüğü ve imkan olarak çok iyiydi. Bu konularda memnun kaldım. Küvet kadar yüzme havuzu ve büyük bir spor salonu var. Spor salonu iyiydi fakat koşu bantlarından 2 tanesi hariç hepsi arızalı. Restoranda yemek lezzetli fakat her gün menüde o var bu yok. Menüye değil de size ne verebiliyorlar ona göre sipariş veriyorsunuz. Personel çok ilgili ve kibar. İnterneti rezalet. Kapı kartı sorunu ise bana kafayı yedirtti. 4 kere falan kart çalışmıyo diye resepsiyona gittim. Madem olmuyo ANAHTAR kullansanız da sürekli bi asansörü kullanamadığımdan bir odayı açamadığımdan kartı değiştirtmesem. 1 fazla günümü de iptal edip geri ödeme kabul ettim. Kabul etmediler fakat odamı daha iyi bir odayla değiştirdiler.
Stayed 7 nights in Jul 2024
Verified

4/10 Poor

Ranjit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not to the Crown Plaza level expected

Old Hotel and needs some serious renovation
Stayed 3 nights in Jun 2022
Verified

4/10 Poor

Harvey

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Not a Happy Stay

Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people very friendly
Stayed 3 nights in Aug 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel y sus instalaciones están bien cuidadas, el restaurante muy bueno
Stayed 1 night in Jan 2020
Verified

8/10 Good

PETER

Liked: Cleanliness, property conditions & facilities, room comfort

Club lounge in Nairobi - staffer most miserable

Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Nairobi stay - July 2019

The bed was sagging and the TV channels were cutting off
Stayed 1 night in Jul 2019
Verified

4/10 Poor

CN

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air condition not working in my room. Planned for a isolated weekend
Stayed 2 nights in Mar 2019