โรงแรมหรูใน ย่านโรงละคร

"Great hotel right in the Times Square with very professional and friendly staff."

"Room was not cleaned ( we stayed 3 nights and checked in early ) even after we requested it and left to dinner . It still was not done hours later . We had no clean towels , trash was full , did not service the room as requested . Room keys stopped working mid stay . Servers at rooftop bar were friendly and welcoming . No perk provided for being All Accor members -Loud : we heard all the hallway noise through the door - Charging ports did not work"

"The room was good, and if you don’t need the hotel for anything except sleeping, then it’s fine. The staff is very nice. So why the low review? The concierge desk. We asked for one item to be sent to our room, we got 4 and then it was stuck on the bill, which we then had to argue. We asked them to make us reservations at the hotel restaurant, which they got wrong twice. We asked them to call us a cab, but they got what we thought was an Uber - it turned out to be a Black Car service totalling...

"The house keeper, named Emie, is Chinese American. She is the most wonderful hotel house keeper who we ever meet. She loves her job and perform well in all her duty. On top of those, her customer services relationship (CSR) is perfect, not only with us though with all other guests, as we had seen. The hotel is located at the best location and all services are excellent. Concierge service helped us dealing with Airport Limousine driver who is also excellent. We will be delighted to stay at...

"The staff made us feel very special. Though the hotel is in the heart of Times Square and everything a step away, it was a quiet home away from home. We will absolutely stay again. Thank you for the outstanding stay!"