Search Hotels Near Cairns Museum, Cairns

"The room and facilities were very nice and we definitely had a comfortable stay. However, check-in took quite a long time, despite three employees on the desk. Two of them appeared to be struggling with iPads. There was a family who apparently had been waiting until 3pm for their room when check-in is from 2pm. You are also asked to send through room service via the app, but when it comes to the payment screen it didn't work. We tried multiple devices and credit cards before phoning reception who took our order. It seems like Shangri-La has possibly cut back the budget for staff and their systems and it shows as things aren't as streamlined as you'd expect for this brand."

"Lovely place to stay. Housekeeping do a great job everyday. Super comfy bed and pillows. Great restaurants. "

"The hotel is quite tired and a little run down. The cleaning wasn't very good, the bathroom floor was a bit sticky and the doors and walls were quite grimy. There's not enough lighting which made reading difficult. The breakfast was very good and varied. The staff were friendly and helpful with any enquiries. The pool temperature was a little cold and could've done with 4-5 degrees higher and the spa way too cold. "

"Friendly and professional staff! Amy and Alexandra were very attentive and addressed all our questions! The hotel room was clean, comfortable, and had great views! "

"Beautiful hotel in a great location. Rooms were lovely and clean. The beds were so comfy. The only complaint is the wifi. If you have kids that need wifi, you may want to look at another hotel. "

"This is a very nice resort. The rooms are spacious and clean. The bed was a bit hard for me and gave me an achy back and hips in the morning. The staff is very friendly and helpful and the property is well maintained. The food I bought at the Thirsty Flamingo was very good as well. The resort is a bit out of town in the suburbs. There is a bus stop not too far away that will take you in town. A taxi into town is quite expensive so the bus is your best bet."

"Comfortable stay for a stopover. "

"Room spacious with balcony. Excellent location. "

"Great place to bring our guests as Cairns locals."