Search Hotels Near Thang Long Water Puppet Theatre, Hanoi

"The pictures of this hotel are misleading. This is a case of greed over service and quality. The staff we interacted with were genuinely caring and helpful. We couldn't ask for better service. Unfortunately, this does not make up for the shortfalls. 1) Be aware, the hotel is located in an alleyway. You would need to pull your luggage from the main road as cars can’t drive to the entrance of the hotel. 2) The free breakfast is NOT served at the hotel. You need to walk to another hotel, where there are 3 tables of 2 and 3 tables of 4. Plan your excursions accordingly; account for the walk back and forth and potential wait time, given the limited number of tables. The food tastes terrible - I recommend that you skip it altogether and grab something off the street. 3) The interior is small and old. I don’t know why some reviews suggest that this place is clean. I find it smelly and dirty. 4) While it is fairly quiet inside the room, you can hear the water through the pipes whenever your neighbours are showering or flushing the toilets. 5) Great location - walking distance to many restaurants. Needless to say, I do not recommend this place. It is overpriced; you should really consider other options. Edit: After a couple of nights, we were offered to move to the top floor. The room is roomier, cleaner and there are no smell. A much better experience!"

"Staff was amazing and service was great. Rooms were tidy and comfortable, also breakfast was absolutely delicious. "

"We had an absolutely fantastic stay at this hotel and could not recommend it highly enough. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. Everyone was extremely helpful, attentive, and genuinely caring — nothing was ever too much trouble. A special mention has to go to the hotel manager, Thomas, who is without a doubt one of the friendliest and most professional hotel managers we have come across in all our travels. It was amazing how he remembered guests by name and always took the time to speak with everyone personally, making the experience feel very special and personal. Sarah was wonderful during check-in, providing us with lots of useful information about Hanoi and helping us settle in straight away. Lily was also incredibly kind and recommended some fantastic local restaurants which we thoroughly enjoyed during our stay. The hotel itself was spotless, beautifully maintained, and the rooms were exceptional — spacious, comfortable, and finished to a very high standard. The restaurants in the hotel were excellent, and the à la carte breakfast each morning was delicious with plenty of choice. The location was also perfect, close to all the shops, attractions, and amenities, making it very easy to explore Hanoi. Overall, this hotel exceeded all expectations and truly made our trip memorable. We would recommend it to anyone visiting Hanoi and would definitely stay here again in the future. A definite 11/10!!"

"The staff were so friendly and helpful . I had booked a smoking balcony room not realising this. They changed our room for a non smoking bigger room ."

"We had a wonderful stay at this hotel. Everything was spotless and exceptionally clean throughout our visit, which made us feel comfortable from the moment we arrived. The staff were incredibly friendly, attentive, and always happy to help with anything we needed. The restaurants were excellent, offering great food and a lovely atmosphere, and the à la carte breakfast was a real highlight each morning. Our room was exceptional — beautifully presented, spacious, and very comfortable with great attention to detail. Overall, a fantastic experience and we would definitely return. Highly recommended!"

"Great location, room spacious. Rooftop pool and restaurant really nice. Would stay here again"

"Great hotel with excellent guess services"

"I thoroughly enjoyed my time here. Firstly, everyone who works here is very friendly, approachable and eager to help in anyway. When I arrived the gentlemen at the door ran down to secure my suitcase. They also open the door for you everytime you enter or leave the hotel which is extremely nice of them. The check-in is pleasant. You are given a welcoming drink, a wet towel to clean your hands and a pastry to refresh. They escort you to your room and guide you through what is there. The breakfast was great and you can also order for something else on the menu. The day I left, they gave me a box so I can take away some food to eat at the airport. The location was perfect. It was a 1 min walk from Ho kiem lake and seconds from Old Quarter. If you do take a Halong bay or Ninh Binh tour, your pickup point is 2 mins walk away. I would definitely stay here again because of the customer service they provide. "

"The room is clean everyday and staff were considerate as to when it will be done. The staff were all attentive, polite and very helpful. We enjoyed the breakfast as it covers Asian and Western food especially that you can request for other food such as pho, scrambled or sunny side up eggs. The air conditioning is great especially when you’re out for a trip. My sister and I tried their massage spa and it’s very good as well. The airport shuttle is also very good. Overall, amazing experience. "