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Hanoi Emerald Waters Hotel & Spa

4.0 star property

Choose dates to view prices

Located close to Hoan Kiem Lake and Hanoi Old Town Night Market, Hanoi Emerald Waters Hotel & Spa provides a library, dry cleaning/laundry services and a fireplace in reception. Indulge in hydrotherapy, aromatherapy and reflexology at EF Massage & Spa, the on-site spa. The on-site international cuisine restaurant, Salmon Run, offers breakfast, lunch, dinner and happy hour. Free in-room WiFi and a bar are available to all guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
The current price is ฿1,709
฿1,938 total
includes taxes & fees
7 Jun - 8 Jun

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Policies

Check-in

Check-in time starts at 2:00 PM

Express check-in available

Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are available for VND 0 per night

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately VND 230000 per person
  • Airport shuttle fee: VND 432000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 432000 (one-way), (up to 12 years old)
  • Cots (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Frequently asked questions

Is Hanoi Emerald Waters Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hanoi Emerald Waters Hotel & Spa?

As of 25 May 2026, prices found for a 1-night stay for 2 adults at Hanoi Emerald Waters Hotel & Spa on 7 Jun 2026 start from ฿1,709, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hanoi Emerald Waters Hotel & Spa?

Hanoi Emerald Waters Hotel & Spa doesn't offer parking.

What time is check-in at Hanoi Emerald Waters Hotel & Spa?

Check-in begins at 2:00 PM.

What time is check-out at Hanoi Emerald Waters Hotel & Spa?

Checkout is at noon.

Does Hanoi Emerald Waters Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 432000 per vehicle applies.

Where is Hanoi Emerald Waters Hotel & Spa located?

Located in Old Quarter, this luxury hotel is within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street and Hoan Kiem Lake. Hanoi Old Town Night Market and Train Street are also within 1 mile (2 km). Hanoi Railway Station is 24 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.6

Cleanliness

9.2

Location

9.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 760 out of 974 reviews
Rating 8 - Good. 187 out of 974 reviews
Rating 6 - Okay. 22 out of 974 reviews
Rating 4 - Poor. 3 out of 974 reviews
Rating 2 - Terrible. 2 out of 974 reviews

Reviews

Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, they took care of us.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Janine

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, very nice and helpful staff who go out of their way to help. Room was clean, shower a bit temperamental. Great breakfast.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Chee Peng

Liked: Cleanliness, staff & service, amenities
Staff very informative and helpful
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in Old Quarter and Kim, the hotel manager, was super kind and arranged tours that were special. Pretty good breakfast too.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with unbeatable location. The rooms were clean and comfortable. Breakfast was good. You can order eggs in any style and pho a la carte. However, the staff was by far the best part of the hotel. They were very accommodating and helpful with their recommendations. The spa was also excellent and especially cheap for hotel guests (35% off).
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

John

Liked: Amenities, property conditions & facilities
Lovely hotel and amazing staff.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
The staff is absolutely helpful and pleasant. They helped us arrange a tour and exchanged money. The breakfast options are plentiful and very tasty so you can have western options or vietnamese option. Well located.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great, inexpensive option. Great location. Staff was great and very helpful and attentive. Their buffet breakfast was top notch and on par with more expensive properties we stayed at in Hanoi.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Estel Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staff are very hospitable
Stayed 3 nights in Apr 2024
Verified

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
The hotel was in a good location, 2 blocks from Hoan Kiem Lake (lake in the heart of old town). The rooms were ok, a little dated, and breakfast buffet was average. Staff was great, and very helpful.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zoey, the Manager, was so so nice which made a world of difference when checking in. Convenient location and great French restaurant, Colette Wine Bar, across the street.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and clean, staff were super friendly and helpful. Nice breakfast, wasnt a massive spread but still a good selection of tasty food. Beds were on the firm side for our preferences but definitely not the worst we had in Vietnam. Would return if visiting Hanoi again.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and location

We had the top floor front facing room with king bed and balcony Comfy bed, very clean hotel and friendly staff! Breakfast was good Loca was excellent, in old quarter walking distance to the lake and other activities. But a bit off from the center so not super loud
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Inhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Staff!!!

All the staff members were very helpful! Thank you!
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Philip

Liked: Staff & service, amenities, property conditions & facilities
Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

SURINDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.
Stayed 7 nights in Nov 2023
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service

Lucas and Kim checked us in. Kim arranged a trip to Ha Long Bay for us as soon as we arrived. The staff is extremely helpful. The buffet breakfast was fresh and plentiful.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Helen

Liked: Staff & service, amenities, property conditions & facilities
Friendly staffs
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Jeris Ling Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Decent but there are better options

Okay overall but is a little run down. We stayed in two different rooms, one smelled like cigarette smoke and neither had a shower that drained properly. Employees were very friendly. Breakfast was decent but not exceptional.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, clean and perfect location

The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi.
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

would recommend

the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Trinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is wonderful
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Amazing staff - so helpful!
Stayed 5 nights in Jan 2026