Search Hotels Near Teatro Nazionale - Sala Milloss, Rome

"Dear Management, I am writing to formally raise a complaint regarding my recent stay. The primary reason I booked this property was to use the gym and spa facilities. However, both amenities were closed for the entire duration of my stay. This was not disclosed at the time of booking, and it directly impacted my decision to choose your property. In addition, the conduct of the lady manager was unprofessional. Her demeanor was consistently unwelcoming and gave the impression that guests were an inconvenience rather than a priority. This experience falls below reasonable expectations and reflects a lack of transparency and customer service. Given the circumstances, I am requesting appropriate compensation for the inconvenience and misrepresentation. I am open to resolving this matter directly, but if needed, I am prepared to escalate this through formal review platforms. Please respond within a reasonable timeframe so we can address this properly. Sincerely, Martin"

"Shower draining was overflowing. only used once no bath soap available "

"Breakfast menu was better than expected….rooms were a good size (many in Europe are tiny), LOCATION, LOCATION, LOCATION! Directly across the street from the main transportation hub….the Roma Termini."

"Clean and quiet room, nice staff and very good breakfast as all Best Western Plus Hotel. The location is great, very close to everything."

"Stuff is great. Place is clean, very convenient "

"The hotel is always been a pleasure to stay at. We've stayed here multiple times and every time it was enjoyable"

"The room was beautiful, very unique and was very bright . We enjoyed it."

"Breakfast was great, right in the city centre, close to a lot of tourist attractions. The staff are friendly, the room was very nice."

"I’m going to be realistic with my feedback. Given the rates I paid, I’m expecting the lower end of four-star comfort. The staff were friendly and attentive throughout. The single room was compact but manageable, and the AC was a nice luxury. However, poor sound insulation meant corridor noise woke me early every day. The bathroom was clean but had some mold in the corners, and the lobby felt very outdated for the rating. Breakfast was disappointing – stale pastries and mediocre hot dishes made me regret paying extra for it. Fresh fruit was the only saving grace. I’d have been better off enjoying proper Italian café breakfasts outside."