Thank you very much for staying with us. We apologize if our service did not meet your expectations. However it seems that there was a misunderstanding. Please let us explain. First, we NEVER charged 8000 JPY for SPA tax. The SPA tax was 150 yen per night x 4 people x 2 nights 1200 JPY. Could you please check your recipet again ? If SPA tax doesn't say 1200 JPY, we will refund the difference. Second, Taxi company messed up the reservation. When we called them, we did request you need 2 taxies. However they prepared only 1 taxi due to their mistake. Therefore we offered you free ride to Takayama station. Third, Ryokan Asunaro is located in the center of Takayama where is crowded with many other hotels and houses. Thus we cannot do anything about coach park. Finally, we hope we could resolve above misunderstanding. Thank you very much.