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"I stay at Shangri-La Sydney regularly for business and usually choose the Horizon Club. However, check-in is almost always delayed. Even though check-in is 3 PM, I’ve had to wait until after 4 PM multiple times, including this visit. What’s disappointing is not just the delay, but the unprofessional attitude and lack of concern. The lounge service has also declined. During both evening service and breakfast, staff didn’t take orders properly, coffee was delayed, and there was no apology. I used to come here for the high level of service, but recently it has been quite disappointing."

"Very convenient location especially for cruising folk, only a short walk to the Circular Quay International shipping wharf for cruise liners :-)"

"Clean room, well priced for a quick stay "

"Stunning room with the views to match. Club room service and staff were exceptional as was housekeeping and concierge. "

"Room was really clean and well laid out. Staff in the lounge were very friendly and helpful. Lobby bar was convenient but service could be slow "

"Room was terrific and the view couldn’t have been better!!"

"Excellent location clean hotel"

"Good location and service. The room service menu is a bit underwhelming and not available 24 hours. The in-room sensor positioned above the bed, lights flashing every time you moved, felt a bit creepy and off-putting. "

"Everything just perfect 💕"