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Vasa Hotel Surabaya

5.0 star property
Stylish hotel near Pakuwon Mall offers poolside relaxation and convenient shuttle service, creating a perfect base for both relaxation and exploration

Choose dates to view prices

Vasa Hotel Surabaya, near Royal Plaza, offers a luxurious retreat with two international cuisine restaurants. Enjoy a massage at the spa, swim in the outdoor or children's pool, use free in-room WiFi, and take advantage of dry cleaning services.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
The current price is ฿2,044
฿2,473 total
includes taxes & fees
24 May - 25 May

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for IDR 650000 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 517880 for adults and from IDR 312180 for children
  • Airport shuttle fee: IDR 425000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: IDR 425000 (one-way), (up to 12 years old)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 650000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Vasa Hotel Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Vasa Hotel Surabaya?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Vasa Hotel Surabaya on 24 May 2026 start from ฿2,044, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Vasa Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Vasa Hotel Surabaya?

Self-parking is free at this property.

What time is check-in at Vasa Hotel Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Vasa Hotel Surabaya?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Vasa Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 425000 per vehicle applies.

Where is Vasa Hotel Surabaya located?

Located in Surabaya, this family-friendly hotel is 1.9 mi (3 km) from Pakuwon Mall, and within 6 mi (10 km) of Tunjungan Plaza and Royal Plaza Surabaya. Surabaya Plaza Shopping Mall and Red Bridge are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

8.0

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 101 out of 155 reviews
Rating 8 - Good. 32 out of 155 reviews
Rating 6 - Okay. 12 out of 155 reviews
Rating 4 - Poor. 8 out of 155 reviews
Rating 2 - Terrible. 2 out of 155 reviews

Reviews

Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot speak highly enough about hotel staff, friendly, welcoming, helpful. From the front desk, concierge, housekeeping, staff in the Chamas and 2nd floor restaurants, bar area were excellent. Food including room service was of a high quality. Very happy with my 4 night stay and highly recommend.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vasa Hotel is very clean and has a sophisticated, upscale atmosphere. The decorations were always on point and added to the overall elegant feel of the hotel. As for the food, I only tried the breakfast buffet, but everything I had was delicious with a good variety of options. I didn’t use the spa or the gym, though I did see the gym facilities and they looked very well equipped. The staff were very friendly and welcoming. The only small challenge was a bit of a language barrier at times, as some staff members had limited English. Overall, I had a great stay and really don’t have any complaints.
Stayed 15 nights in Feb 2026
Verified

8/10 Good

Stephen James

Liked: Cleanliness, staff & service, property conditions & facilities
The room is a good size, nice sofa and table, for working. Bathroom, sink area, and shower separated from the bedroom with a sliding door. All good. Shower was a bit unusual, and a bit difficult to understand which handle controlled the overhead or the handheld shower nozzle. Lifts were fast, and hand operators
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very posh and well equipped hotel located in one of the best spot in west Surabaya. Which unfortunately is also it's downside. Avoid staying here when there are known large events happening. Combined with the nightmare that is the nearby freeway exit, we had been stuck waiting for our turn at the elevator for 15-20mins, despite their staff best effort to coordinate it in real time with radios. Waiting for your valet to return can also take up to 30mins during some of these events.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice and convenient if you are there for business!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

PINSHI

Liked: Cleanliness, staff & service, amenities
Beside the noise from outside, everything is perfect
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and service seemed excellent.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Nenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room with daily free minibar. spacious, nice bed, friendly staff.
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The variety and quality of breakfast were great. The customer service both at the front desk and breakfast were outstanding.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Jérôme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, really at the level of my expectations.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

baljit

Liked: Amenities, property conditions & facilities
Very friendly
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Juwita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff hospitality are great. Thanks
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

SATISH

Liked: Staff & service, amenities, property conditions & facilities
Overall experience
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The A/C is not strong enough. Rooms are outdated and white towels are stained. Ok bed and nice staff.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Intan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

riccy

Liked: Cleanliness, staff & service, amenities
Need to be fix ,the pool area
Stayed 1 night in Apr 2023
Verified

2/10 Terrible

Yagna N S

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the room design and lighting is a bad joke; can't shave or comb hair with the light at wash basin; no working table and chair; never seen such stupid non functional room design and furnishing. Air conditioning is horrible; temperature done not come down and it feels very humid and damp; almost impossible to sleep with the thick comforter provided with non-functional air condition which is not only in my room by 3 others on different levels travelling with me. Never staying again in this hotel
Stayed 2 nights in Nov 2022
Verified

6/10 Okay

Suet Ping

Liked: Cleanliness, staff & service
比想像中舊了一點
Stayed 4 nights in Oct 2025
Verified

8/10 Good

KEUN SU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주말에는 행사(결혼식 등등)가 많아 투숙객들이 편의시설 (식당,엘레베이터)이용이 불편함....
Stayed 19 nights in Jan 2023
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice 5 stars hotel , highly recommended !
Stayed 3 nights in May 2022
Verified

10/10 Excellent

JINUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It couldn't be better than this.

It's a very clean and friendly hotel. It's worth it.
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쾌적하고 좋았습니다
Stayed 2 nights in Nov 2021
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインが非常に時間がかかる。
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常に良い。 バスタブがあればもっと良かった。
Stayed 1 night in Feb 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad 5 stars

Check in process were smooth, even-though it weren't at the 33th floor as declared on the booking site. We stayed 2 nights at the Glacier Suites. It was far from the standard of 5 stars hotels. The carpets we’re dusty and full of stains. The bathroom amenities and interiors were below par than advertised. Bedding was mediocre, 3 stars standards. Lack of placement in light switches. Overall it wasn't as we expect it to be. Lack of hospitality services in all aspect. Poor standards of social distancing and crowd control during pandemic.
Stayed 1 night in Dec 2020