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Palm Park Hotel Surabaya

3.5 star property
Travelers can immerse themselves in culture at the on-site art gallery before stepping out to explore the adjacent Surabaya Plaza Shopping Mall

Choose dates to view prices

Palm Park Hotel Surabaya blends art and city excitement perfectly. Guests can explore the art gallery, enjoy the arcade/game room, or shop at the connected mall. Kemiri restaurant serves breakfast, and the snack bar/deli offers quick bites all day.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
The current price is ฿755
฿914 total
includes taxes & fees
21 May - 22 May
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM

Early check-in subject to availability

Early check-in fee: IDR 250000

Late check-in subject to availability

Late check-in fee: IDR 250000 for check-in between 1:00 PM and 5:00 PM

Minimum check-in age - 17

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: IDR 250000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 2 PM please contact the property in advance using the information on the booking confirmation

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 50000 for adults and from IDR 50000 for children
  • Self-parking fee: IDR 6000 per day
  • Early check-in fee: IDR 250000 (subject to availability)
  • Late check-in fee: IDR 250000 for check-in between 1:00 PM and 5:00 PM
  • Late check-out fee: IDR 250000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Palm Park Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Palm Park Hotel Surabaya?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Palm Park Hotel Surabaya on 21 May 2026 start from ฿755, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Palm Park Hotel Surabaya?

Self-parking is available for IDR 6000 per day.

What time is check-in at Palm Park Hotel Surabaya?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Early check-in is available for a fee of IDR 250000 (subject to availability). Late check-in is available from 1:00 PM to 5:00 PM for a fee of IDR 250000.

What time is check-out at Palm Park Hotel Surabaya?

Checkout is at noon. Late checkout is available for IDR 250000 (subject to availability).

Where is Palm Park Hotel Surabaya located?

Situated in Surabaya, this hotel is 1 mi (1.6 km) from Cheng Hoo Mosque, and within 3 mi (5 km) of Grand City Surabaya and Surabaya Plaza Shopping Mall. Tunjungan Plaza and Ampel Mosque are also within 3 mi (5 km). Surabaya Gubeng Station is 29 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 3 out of 7 reviews
Rating 6 - Okay. 1 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

Reviews

Verified

6/10 Okay

Risa

Liked: Staff & service

The staff was great but quality of hotel was OK.

I chose this hotel because it was 10 min by car from Surabaya Gubeng station. All staff that I encountered at this hotel was very nice. However it was not a hotel that I would want to come back and stay. 1. Breakfast: I personally did not think it was delicious compare to other three star hotels. 2. I stayed two nights. It was hot in the morning and I thought that the AC wasn't working so I switched a room for the second day. However the AC in the second room wasn't working on the next morning as well so I think the quality of AC is the same for all room. 3. When other guests are passing by in the hallway, it was very noisy. 4. There is a local market under this hotel and when you are waiting for a car at outside, it was very stinky. 5. There were some bugs in bathroom. Again, the all staff at reception and breakfast was wonderful but the quality of hotel wasn't great to me.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Setiyowati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyaman dan sarapan cukup enak . Rekomendasi banget .
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Royal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamar bersih,nyaman,harga murah + free breakfast,staff hotel ramah,sayangnya agak di pinggir surabaya lokasinya,dekat jembatan suramadu,tapi semuanya worth it lah untuk harga segitu udah super nyaman.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Seng Hwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home like stay

Almost everything beyond expectation, price, breakfast, services, facilities, room and view. So comfortable stay, just like home
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Verified

8/10 Good

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018