"The innkeeper is an exceptionally warm, thoughtful, and detail-oriented person. Not only does he genuinely care about guests' stay experiences, but he also expresses sincere gratitude and future anticipation upon their departure, demonstrating his deep value for interpersonal connections and respect for guests."
"First, this is not a hotel. It's a property operated by the owner. So it doesn't have those hotel facilities. The property is located inside the West Lake (Xihu) scenery district. So it's quiet and walking distance to those West Lake must-see places. The owner is very friendly."
"Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt. "
"Booked a lake view room. Lobby and view from the bedroom were fantastic. Visited the spa and the spa was fabulous, very good massage. Downside was the bedroom was a bit runned-down and felt like staying at a hostel rather than a five star hotel. The sound of the doors slamming from the other rooms disturbed the comfort of the sleep during the night."
