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Four Seasons Hotel Hangzhou at West Lake

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Luxury
5.0 star property
9.8

Exceptional

Tranquil elegance near West Lake

Amidst a serene traditional Chinese garden, this hotel offers beautifully maintained grounds and eye-catching architecture. Delight in a tranquil indoor pool, well-equipped gym, and luxurious rooms, all within walking distance of West Lake and the Botanical Gardens.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿20,298
฿23,668 total
includes taxes & fees
17 Aug - 18 Aug

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Garden View Room King Bed

A modern bathroom with a freestanding bathtub, two sinks, a large mirror, and a view through a window with a wooden door.

Garden View Room King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panorama Garden View Room King

A hotel room with a bed, a desk, a chair, a nightstand, a lamp, and a potted plant.

Panorama Garden View Room King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Garden View Room King Bed

A hotel room with a large bed, two bedside tables with lamps, a wooden wardrobe, and a decorative wall piece.

Premier Garden View Room King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Lagoon Suite

A modern living room with a sofa, armchairs, a coffee table, and a dining area with chairs and a table.

Lagoon Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Terrace (Garden)

A traditional Chinese pavilion with a table and chairs in a garden setting.

Room, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for West Lake Suite

A living room with a sofa, chairs, a coffee table, a dining table, and a large window with a view of trees and a building.

West Lake Suite

  • Lake view
  • 140 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Lotus Suite

A living room with a sofa, chairs, a coffee table, a TV, and large windows.

Lotus Suite

  • Water view
  • 120 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Garden View Room 2 Double Beds

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a decorative wall panel.

Garden View Room 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, Terrace (Garden)

A traditional Chinese pavilion with a table and chairs in a garden setting.

Room, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premier Garden View Room 2 Double Beds

A room with a view of cherry blossoms, a sofa, a chair, a small table with a vase, and a laptop.

Premier Garden View Room 2 Double Beds

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Royal West Lake Suite

A spacious living room with a sofa, armchairs, a coffee table, and a dining table with chairs. Large windows provide natural light and views of greenery outside.

Royal West Lake Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Courtyard Room King

A hot tub with a tiled surround, a lounge chair, and a small table with a drink.

Courtyard Room King

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Courtyard Suite King

A traditional Japanese-style garden with a stone pathway, a hot spring, and a wooden structure.

Courtyard Suite King

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About the area

Located on a lake, Four Seasons Hotel Hangzhou at West Lake is in Xihu neighbourhood and is connected to a shopping centre. Xiling Seal Engraves Society and Su Di Causeway are notable landmarks and Hangzhou Botanical Garden is a popular local attraction. Yui Fei Temple and Quyuan Park are two other places to visit that come recommended. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. Visit our Hangzhou travel guide
Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013

What's nearby

  • A forest path with stone steps surrounded by greenery and trees.
    Hangzhou Botanical Garden
    1 min walk - 0.0 km
  • A traditional Chinese pavilion by a calm lake at night.
    West Lake
    13 min walk - 1.1 km
  • Zhejiang University Yuquan Campus
    9 min walk - 0.7 km
  • Yui Fei Temple
    12 min walk - 1.1 km
  • Su Di Causeway
    5 min drive - 1.6 km

Getting around

  • Huanglong Cave Station
    2 min drive
  • Hangzhou East Railway Station
    12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    50 min drive

Restaurants

  • 金沙厅
    6 min walk
  • 朴墅
    13 min walk
  • 咬不得高祖生煎
    11 min walk
  • The Bar at The Four Seasons Hotel
    9 min walk
  • Starbucks
    8 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

  • Luxury boutique hotel near Hangzhou Botanical Garden
  • Located close to Yui Fei Temple and Su Di Causeway, Four Seasons Hotel Hangzhou at West Lake provides a terrace, a garden and a playground. Indulge in a body wrap, a facial and a massage at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and al fresco dining. Fitness classes and yoga classes are offered at the gym; Four Seasons Hotel Hangzhou at West Lake also has a hair salon, an arcade/games room and dry cleaning/laundry services. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a bar and a business centre.
  • Additional perks include:
    • An indoor pool, along with a lifeguard on site
    • Free self-parking
    • Limo/town car service, buffet breakfast (surcharge) and free bike hire
    • Express check-out, babysitting (surcharge) and smoke-free property
  • Room features
  • All 78 individually decorated rooms feature comforts, such as 24-hour room service and wet bars, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
  • Other conveniences in all rooms include:
    • Highchairs, baby baths and children's slippers
    • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
    • Rainfall showers, designer toiletries and separate baths/showers
    • LCD TVs with satellite channels and DVD players
    • Separate sitting areas, children's dinnerware and free infant beds

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  • Spa
  • Parking included
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฿6,944 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 336 for adults and CNY 168 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Jin Sha Chinese Resaurant
  • WLB Restaurant

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,543 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 292.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 336 for adults and from CNY 168 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Four Seasons Hotel Hangzhou at West Lake have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?

As of 20 Jul 2026, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Hangzhou at West Lake on 17 Aug 2026 start from ฿20,298, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Seasons Hotel Hangzhou at West Lake pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Four Seasons Hotel Hangzhou at West Lake?

Self-parking is free at this property.

What time is check-in at Four Seasons Hotel Hangzhou at West Lake?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 3:00 PM to 6:00 PM for a fee.

What time is check-out at Four Seasons Hotel Hangzhou at West Lake?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Four Seasons Hotel Hangzhou at West Lake located?

This family-friendly Hangzhou hotel is located in the historical district, within a 15-minute walk of Hangzhou Botanical Garden, Yui Fei Temple and Quyuan Park. Su Di Causeway and Xiling Seal Engraves Society are also within 1 mi (2 km). Huanglong Sports Center Station is 29 minutes by foot and Huanglong Cave Station is 30 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Seasons Hotel Hangzhou at West Lake Reviews

9.8

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 188 out of 210 reviews
Rating 8 - Good. 18 out of 210 reviews
Rating 6 - Okay. 3 out of 210 reviews
Rating 4 - Poor. 0 out of 210 reviews
Rating 2 - Terrible. 1 out of 210 reviews

Reviews

Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, elegant, excellent service, great food, beautiful environment
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Woon

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location within walking distance from West Lake. Beautiful hotel with awesome buffet breakfast
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most tranquil and beautiful property. Breakfast Boat Trip on Water Lake and Impression Show were amazing.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Aijuan

Liked: Cleanliness, amenities, property conditions & facilities
Great service, beautiful garden, nice food!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

chen

Liked: Staff & service, property conditions & facilities
Best hotel in Hangzhou. Great location for west lake touring
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are well thought out and spacious. Overlooking the beautiful scenery of the garden and waterways. Stayed here for 3 nights with my wife and 3 year old. Feeding the fish was a major highlight. The pool and sauna is exceptional to visit.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, idealic location.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, nice location near West Lake, and nice restaurant on site.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Patrick

Beautiful building and grounds. Amazing service.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services and staffing.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

MEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Hoi Ching

Liked: Cleanliness, amenities, property conditions & facilities
Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Guoqing

Liked: Cleanliness, staff & service, property conditions & facilities
The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
We love the service and property
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. I am a regular
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Liheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience from every aspect of our stay! Highly recommended!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Wing Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and facility The environment is magnificent Very relaxing trip and place to stay
Verified

10/10 Excellent

Yajun

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

YILIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Qisheng

Liked: Cleanliness, staff & service, property conditions & facilities
Must stay hotel next time
Stayed 1 night in Jul 2024
Verified

8/10 Good

KAOHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best four season experience in my life.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in China! We definitely will return.
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Li Jih Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner at 金沙廳 was so impressive
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Shoja Oddin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Oct 2025