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"I was given an upgrade to a suite. It was lovely. Great views over the river."

"Great location. Attentive staff and very clean hotel. Room spacious and well equipped. Bar has a great view."

"Loved our stay here,great location with welcoming staff and a good bar. "

"room trash was not emptied upon arrival; shower drain VERY slow, TV didn’t work; light bulb fluckering"

"Hotel was nice, we had a suite on top floor. Couldn’t use pool as was already booked."

"Great stay in central London. Absolutely massive hotel, and my room was a long walk through the floor but was super clean and cozy. Because it’s so big there are a lot of people staying here and it could get kind of noisy; nothing earplugs couldn’t help. Overall a great value for the price with an extensive buffet breakfast included. Parked right under the hotel without issue!"

"Great location. No complaints. "

"The room was quite dated as was the whole hotel. There was a laundry truck unloading for about two hours in between 2-4 am outside the room in the back alley (rough timings, I wasn't checking the clock in the middle of the night). It interrupted my sleep for a while. When I mentioned it to the receptionist in the morning he apologised but didn't seem too bothered. There is one thing I want from a hotel and it's a good night's sleep."

"So to be completely honest, this is a good hotel. The rooms are a little tired, and some of the amenities in the rooms are a bit antiquated BUT it is clean, comfortable and good value for money. The best part about this hotel is the wonderful team of staff. From the check in, to the breakfast team, everyone is smiling and friendly and genuine and for this reason I would stay again. Breakfast was hot, tasty and plentiful and this hotel reminds me of being on holiday with it's layout and decor. A little TLC and this could be an amazing hotel."