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"This is INDUSTRIAL hotel keeping. Useful if you need to be at the Airport overnight, but that's all"

"This was a last minute booking and the room wasn't ready when we arrived so we had a little wait until it was ready. The manager (Tanya I think?) was very helpful, kept us informed and gave us a free drink while we were waiting which was much appreciated. The room itself was good, it was ground floor and close to McDonalds but we couldn't hear any noise from outside. I didn't find the bed or the sofa bed particularly comfortable but it was fine for one night. The only thing that would have been...

"Nice clean room. Really big bathroom Very hot but it was a hot evening outside The check-in was weird because we were asked to pay £5 for parking which wasn’t mentioned anywhere in the booking process. Considering it’s a motorway services accommodation, there’s really no choice unless we parachuted in. The hotel should have the honesty to include it in the price at booking."

"An excellent stopover on a long journey north! It indeed has the air of a conference centre, and obviously was very quiet as there was no conference on, and that suited us. Our single bedrooms were small, but adequately equipped with a comfortable chair, and tea-making facilities, and nice en-suite. The rooms were very quiet, and had very comfortable beds. Ample parking, in beautiful grounds The evening bar menu had a good choice, and breakfast menu had a good range of choice, and was very...

"Really nice room, clean and comfortable. Staff friendly and welcoming."

"Lovely team, rooms a little dated but that is reflected in the price, clean & comfortable."

"Great stay. Nice sized room, Lots of parking, Great breakfast. It is at the university, so lets food options in walking distance. Could use laundry facilities."

"Everything was amazing"

"Quality hotel great facilities and happy staff.Eat in restaurant again good quality.Stayed overnight prior to an early flight from Birmingham next day.Relaxed great start to our holiday"

"the breakfast wasn't the best to be honest. my smoked salmon beneath a lovely egg was not fresh and was browning at the edges."

"Looking for a low cost Kidderminster hotel, and this was what I selected. The hotel wasn’t exactly what I was expecting - the name suggests a degree of elegance, but what I found was a downmarket version of a premier inn without the consistency. Relatively convenient for nearby attractions about halfway to Bewdley on the Bewdley road. A decent walk to the center of Kidderminster for most dining options."

"Staff very helpful and professional"

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Everything was exceptional. The staff was incredibly helpful. The rooms were gorgeous. The food was great. But I cannot say anything better about that staff. They were absolutely lovely."

"Upon arrival we were met with loud music what seemed like a soul weekender. There was forewarning regarding this and our room was not ready. We had a child of 8 with us so it was a bit unfair on him. The bathroom had no fascia on the shower temp control and there was mould on the ceiling. The tissue box had no tissues in during our two night stay. The mini fridge was not stocked upon arrival . When I asked if I could see the room before I was paid I was told they needed a managers consent which...

"Fantastic service and very helpful staff but if you want a good night's sleep make sure your room is away from the front of the hotel. Smokers and other guests meet outside from early morning and are not quiet."