Search Hotels Near Seneca Park Zoo, Rochester

"There was no breakfast available, the restaurant was not open. There was only 1 elevator working. "

"I booked this hotel because it’s located in the Greece area, and I expected it to be a decent place to stay. Unfortunately, my experience was disappointing from the moment I arrived. There were random people standing outside the property smoking weed. While I understand that it’s legal, it doesn’t create a good first impression when you’re pulling up to check in. It made the environment feel unwelcoming and poorly managed. The condition of the property also raised concerns. The garbage area in the back looked like it hadn’t been maintained in weeks, with trash scattered all over. It gave the impression that basic upkeep isn’t a priority. At check-in, I was surprised to be charged an additional utilities fee. I understand that costs like RG&E have gone up, but passing that expense directly onto guests without clear communication beforehand felt unreasonable. Safety was another issue. The emergency exit stairwells were not properly lit, which is a serious concern in case of an emergency. The room itself wasn’t the cleanest, but we made do. However, someone was smoking cigarettes throughout the night, and the smell gave me a headache and made it hard to rest. Overall, this was not a good experience, and I would not recommend this property."

"When I arrived front desk was on a personal phone call. I stood there till they finished. When returning from dinner a man ask how to check in. I explained someone was at the desk when I arrived. We found a button to activate for help. Went to my room changed when I came back down still no one. They had to call to get someone to help him. Also $100 deposit was removed from my card I produced. It has yet to be out back in my account. Customer service was of no service. The property customer service wasn’t much better. Still waiting on my deposit to be returned. "

"It was the oversized tub for me and the fireplace!"

"Comfortable room. Good breakfast. "

"The room smelled musty and the floors were dirty. Booked a river view, didn’t get it. Also the pool was closed. What I read on this site said only closed til April 1"

"The room was clean and the staff was excellent. I did not like that the toilet was so low to the ground and the shower head was not high enough I had to duck under it. "

"None"

"Everyone was very friendly and accommodating. Clean hotel and good breakfast. Pool and hot tub were also in good working order. "