Verified
6/10 Okay
Jui-Min
27 Jul 2025
Liked: Staff & service
Jui-Min
Stayed 1 night in Jul 2025
HOTEL NEUSCHLOSS OTARU
4.0 star property
Travelers savor world-class cuisine at this urban sanctuary in Otaru, where the elegant atmosphere creates a genuine sense of escape from everyday life.
Choose dates to view prices
Photo gallery for HOTEL NEUSCHLOSS OTARU
HOTEL NEUSCHLOSS OTARU sits in the heart of the city, offering a refined retreat complete with a bar and fine-dining restaurant. Guests relax in the full-service spa with its sauna and spa tub, while enjoying free in-room WiFi and helpful concierge assistance.
Reviews
6.06.0 out of 10
Popular amenities
- Spa
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
- Breakfast available
The current price is ฿9,543
฿9,543
฿10,497 total
25 May - 26 May
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Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
Optional extras
- Fee for cooked-to-order breakfast: from approximately JPY 2530 for adults and from JPY 990 for children
- Cleaning/housekeeping/linen fee: JPY 1100 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Frequently asked questions
Is HOTEL NEUSCHLOSS OTARU pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at HOTEL NEUSCHLOSS OTARU?
As of 24 May 2026, prices found for a 1-night stay for 2 adults at HOTEL NEUSCHLOSS OTARU on 25 May 2026 start from ฿9,543, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at HOTEL NEUSCHLOSS OTARU?
Self-parking is free at this property.
What time is check-in at HOTEL NEUSCHLOSS OTARU?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.
What time is check-out at HOTEL NEUSCHLOSS OTARU?
Checkout is at 11:00 AM.
Where is HOTEL NEUSCHLOSS OTARU located?
Located in the heart of Otaru, this spa hotel is within a 10-minute walk of Otaru Shukutsu Panorama Observation Deck, Shukutsu Marine Land, and Otaru Aquarium. Niseko-Shakotan-Otarukaigan Quasi-National Park and Otaru Kihinkan are also within 15 minutes.
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Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0
Cleanliness
8.0
Staff & service
6.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 1 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 1 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 1 reviews
2 - Terrible
0