Search Hotels Near San Juan Bay, San Juan

"Our door was propped open upon arrival, it smelt musty/moldy, there was a used hair elastic with a hair stuck in it next to the sink, the couch was covered in stains, every stainless steel surface was rusting, they used a down sheet as a fitted sheet on the bed and only provided one single small/thin blanket on a king size bed. Overall was very dissatisfied. We did not want to stay the remainder of our trip and was not able to get any sort of refund. When we went to talk to a manager, the front desk staff was short and rude and not helpful. 10/10 would NEVER stay there again."

"The hotel, location and staff was excellent 10/10, just wish they update the rm decor&furniture. I would definitely go back👍☀️"

"Water in shower only gets warm, other then that rooms are great huge in size, but no parking any where. Rooms have no homey feeling very cold and contemporary. Hotel is in a very small street making almost impossible to stop and get out in front of the property. "

"This resort is amazing! Not only is the location beautiful, but the resort restaurants,spa, pool were amazing! I highly recommend this resort!"

"The girls in the front desk were super friendly! Check in was really smooth. The rooms were clean and comfy. I enjoyed myself with my family."

"Loved it"

"Great property"

"Good location!!!"

"We had a really great stay overall. The hotel itself was spacious, clean, and very relaxing.. exactly what we were hoping for on this trip. A special shoutout to Carlos at the front desk, who was incredibly patient and helpful throughout our stay. He really made us feel welcome from the moment we arrived. There were, however, a couple of issues that impacted our experience. One day, we left the “Do Not Disturb” sign on our door when we went out, but housekeeping still entered the room. While we didn’t mind that the bed was made, they unfortunately threw away some food we had been saving, as well as a couple of cups that had been gifted to us, which was disappointing.Additionally, later that same day, a staff member knocked on our door but opened it almost immediately before we had a chance to respond. After noticing we were inside, she stepped out and knocked again. She mentioned needing access to the balcony, and while we tried to be understanding, entering without waiting for permission felt like a breach of privacy. Aside from these concerns, everything else about the stay was great. The property itself is wonderful, and the staff especially Carlos, made a positive impression. With a bit more attention to guest privacy, this would have been a perfect experience."