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citizenM San Francisco Union Square

4.0 star property
Travelers enjoy delicious breakfast options at this San Francisco hotel while staying connected with high-speed WiFi throughout their stay

Choose dates to view prices

Located in the heart of San Francisco, citizenM San Francisco Union Square offers a modern urban retreat. Enjoy meals at canteenM, a 24-hour gym, and a business center. The hotel provides free WiFi and multilingual staff, praised by guests for the convenient location.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is ฿4,312
฿5,076 total
includes taxes & fees
24 Jan - 25 Jan

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Hydromassage showerhead
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Hydromassage showerhead
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Hydromassage showerhead
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Union Square neighbourhood, citizenM San Francisco Union Square is connected to a railway/underground station. Palace Hotel and Golden Gate Bridge are notable landmarks, and the area's natural beauty can be seen at San Francisco Bay and Golden Gate Park. Looking to enjoy an event or a game? See what's going on at Oracle Park or Chase Center. Visit our San Francisco travel guide
Map
72 Ellis Street, San Francisco, CA, 94102

What's nearby

  • Union Square, San Francisco
    Union Square
    2 min walk - 0.2 km
  • San Francisco
    Moscone Convention Center
    10 min walk - 0.8 km
  • Westin St Francis Hotel Glass Elevators
    3 min walk - 0.3 km
  • Warfield Theatre
    7 min walk - 0.6 km
  • Palace Hotel
    7 min walk - 0.6 km

Getting around

  • Market St & 4th St Stop
    2 min walk
  • San Francisco Station
    19 min walk
  • San Francisco International Airport (SFO)
    30 min drive

Restaurants

  • Starbucks
    2 min walk
  • Burger King
    1 min walk
  • John's Grill
    1 min walk
  • Caffé Central
    2 min walk
  • King of Thai Noodle House
    2 min walk

About this property

citizenM San Francisco Union Square

Upscale hotel near Moscone Convention Center
Near Union Square and Palace Hotel, citizenM San Francisco Union Square provides a coffee shop/cafe, a 24-hour gym and a 24-hour business centre. Be sure to enjoy a meal at canteenM, the on-site restaurant. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a bar are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), express check-out and express check-in
  • Coffee/tea in reception, a 24-hour front desk and a water dispenser
  • A front desk safe, a lift and smoke-free property
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 195 rooms have comforts, such as premium bedding and iPads, in addition to perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • LED TVs with cable channels
  • Wardrobes/cupboards, fridges and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (78 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is citizenM San Francisco Union Square pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at citizenM San Francisco Union Square?

As of 21 Jan 2026, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on 24 Jan 2026 start from ฿4,312.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at citizenM San Francisco Union Square?

This hotel doesn't offer parking.

What time is check-in at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at citizenM San Francisco Union Square?

Checkout is at 11:00 AM. Late checkout is available for USD 69 (subject to availability).

Where is citizenM San Francisco Union Square located?

Located in Union Square, this hotel is within a 5-minute walk of Westfield San Francisco Centre and Union Square. Palace Hotel and San Francisco Museum of Modern Art are also within 10 minutes. Market St & 4th St Stop and Powell St & O'Farrell St Stop are within a 2-minute walk.

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Reviews

citizenM San Francisco Union Square Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 1143 out of 1448 reviews
Rating 8 - Good. 219 out of 1448 reviews
Rating 6 - Okay. 47 out of 1448 reviews
Rating 4 - Poor. 23 out of 1448 reviews
Rating 2 - Terrible. 16 out of 1448 reviews

Reviews

10/10 Excellent

Hunter

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Jan 2026

8/10 Good

Grace

Liked: Cleanliness, property conditions & facilities
Rooms were good, fast elevator, friendly staff.
Stayed 5 nights in Jan 2026

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Another great stay at CitizenM. I love everything about this hotel. The rooms, staff, location and food.
Stayed 5 nights in Dec 2025

10/10 Excellent

Arlindo

Liked: Cleanliness, amenities, property conditions & facilities
Great service, great room!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in Dec 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very modern and energetic hotel with great staff and atmosphere. The lobby lounge is fun.
Stayed 1 night in Jan 2026

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay staff was friendly and helpful! Location was perfect!
Stayed 2 nights in Nov 2025

10/10 Excellent

Sobhan

Liked: Cleanliness, amenities, property conditions & facilities
Room and service was great
Stayed 2 nights in Nov 2025

10/10 Excellent

Estela

Liked: Cleanliness, amenities, property conditions & facilities
Just a perfect stay. Clean room, comfortable bed, amazing shower!!
Stayed 1 night in Nov 2025

10/10 Excellent

Sean

central location close to transit and shopping, friendly staff, clean room.
Stayed 4 nights in Nov 2025

10/10 Excellent

Keaton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 4 nights in Oct 2025

10/10 Excellent

Carla A

Liked: Cleanliness, amenities, property conditions & facilities
The room and staff were FABULOUS
Stayed 3 nights in Dec 2025

8/10 Good

Abdul Qahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience as far as the property and its staff is concerned. Dropping one star only because the periphery has significant number of homeless people especially in the night which can at time feel unsafe. Very friendly and supportive staff overall!
Stayed 4 nights in Jan 2026

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, fun environment, super clean rooms with quiet temperature control. Great location and convenient parking right next door
Stayed 1 night in Nov 2025

10/10 Excellent

AYAKA

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great location, close to BART stations and Muni stops, making it easy to get around the city. Supermarkets and shopping centers are also nearby, so shopping on foot was convenient. The staff were very friendly and helpful during check-in and check-out. They even offered to store my luggage before I asked. The room was clean, and I could control the air conditioning, TV, and housekeeping requests using a tablet, which was very convenient.
Stayed 4 nights in Dec 2025

10/10 Excellent

Salmah Ahmed Negash Haile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and Friendly staff !
Stayed 3 nights in Nov 2025

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay at!

My husband and I stayed here for 4 days. Enjoyed the staff, the rooms, the breakfast, the roof space view.
Stayed 4 nights in Aug 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and cozy! Would def stay here again :)
Stayed 2 nights in Sep 2025

10/10 Excellent

Lourdes

Liked: Cleanliness, amenities, property conditions & facilities
It’s great for a couple or an individual business trip because rooms are great but very small. Like an indoor cabin in a cruise . But super comfortable, trendy, modern with all the tech gadgets. Great location, Easy access to train station, fisherman’s trolley, union square is right behind . Security too.. I will definitely give it a 10/10 and would stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Amela

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was excellent! Room was clean, quiet and we had the best view of the city. Cafe latte was the best that I ever had!!! Staff is super friendly. Would definitely stay there when visiting SF>
Stayed 2 nights in Oct 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff, lovely breakfast, big bed and perfect pillows!
Stayed 4 nights in Jul 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on a quiet street in SF. Staff was amaaaazzzzing!
Stayed 2 nights in Oct 2025

10/10 Excellent

Syamsul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice amenities!
Stayed 3 nights in Aug 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The rooms don’t feel as small as they actually are and are quite cozy.
Stayed 4 nights in Aug 2025

10/10 Excellent

Eliseth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel! Everything was clean, staff was great and the rooms/hotel are very modern. Only complaint was the beds were very firm.
Stayed 1 night in Sep 2025