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"Nighttime check in staff was wonderful. "

"Great staff full on laundry facilities and essential needs in vendors , for a family with a soccer child "

"The breakfast was outstanding. "

"This was potentially the worst hotel stay I've ever had. I've never stayed in a room with such poor sound proofing before and sleeping was miserable. You could hear EVERY time someone opened their door. It didn't help that the bar had karaoke playing super loudly too on Friday and Saturday night. You could hear everything. The guy working at the front desk was lovely but there's only so much you can do to block the noise. It was hard to fall asleep before 1am and I was woken up both mornings...

"Decent place. Not the best, but it was good to spend the night there."

"Very friendly staff"

"Excellent property. "

"Beautiful. Lots of care taken go ensure my stay was memorable. "

"I came to Poets Cove for 3 nights on a solo trip. First time visiting Pender Island and I came without a car. Poets Cove offers a shuttle bus that comes to pick travellers up from Otter Bay and brings them to the hotel. However, the bus didn't show up and I was stuck at the terminal for about 30-45 minutes. They said the bus broke down. The general manager came and picked me up and brought me to the hotel. On the way, he gave me a nice tour of the island and explained how things work on Pender...

"Good breakfast layout."

"Staff was particularly great. Great spot."

"We had the most amazing time at Coles Bay Vacation Retreat! They are the most lovely couple who care so much about their guests experience. We arrived in the wee hours of the morning on a late flight and they were so accommodating, meeting us on the driveway to give us a tour of our place. They were also up in the morning preparing the most delicious breakfast of our choosing from a wonderful selection of menu items. They even catered to my gluten free needs! It was a quiet comfortable stay and...

"Good breakfast and parking was good "

"Terrible. Would not recommend. Booked a deluxe 2 bedroom they gave us a 1 bedroom told me that is what I booked I have the reservation details in front of me and it clearly says 2 bedroom deluxe villa. The manager talked over me and was not very nice. I would not stay at this hotel "

"Clean, nice staff, beautiful views.. had a great time there."

"Great hosts. Friendly, super clean and a quite beautiful place to relax. Gorgeous gardens, close to all amenities and over all a joy to stay at. Thank you. Cheers Lorna. 😊"

"After we paid at the front desk, they told us that the elevator was broken. We refused to walk up to the third floor with our luggages since we're old. Then they offered a suite on the 4th floor with extra charge for it. I don't understand what they were thinking. Anyways we got a room on the first floor. But at least they could tell us before we paid then we could go to other hotel with an elevator. A little bit disappointed."

"The room was spotless and beautifully renovated, offering a perfect blend of modern comfort and serene design. Every detail felt thoughtfully updated, and the cleanliness truly stood out—it was clear that care and pride go into maintaining the space. The staff were absolutely amazing, providing friendly and attentive service from check-in to departure. Waking up to a stunning water view was a dream, and we were especially delighted to watch blue herons nesting nearby—it added such a special,...

"The rooms were very clean and comfortable! The hotel was friendly and the area was great and easy to navigate"