2/10 แย่มาก
Eric
2 ส.ค. 2025
I had a # of flights cancelled and had to quickly “day of stay” book a room at the Vic, Ascend Hotel through Expedia.
The reservation was non-cancellable. Then my flight to Victoria was cancelled!
I called the hotel and asked if I could cancel the room with no penalty or get a hotel credit. The reservation desk was very nice. Initially, they said “no”. I asked them to consult with the manager. The reservation desk called me back saying the manager’s decision was “no”. The hotel is in the right to charge me, but no flexibility. “It’s the policy”.
Frustrating day. Would have been good to get a break. I’ll remember the treatment next time I book in Victoria.
Eric
เข้าพัก 1 คืน, กรกฎาคม 2025