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"The double room I booked was not available upon check in. They gave me 2 queen rooms instead for the night. The next day we were to move to the double room, and had to wait an additional hour until it was ready. The staff made the entire situation more confusing than it needed to be, and was very disappointed with my stay."

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"Great location. Walking distance to many sites, including Grand Central Terminal."

"Clean room great location "

"First and foremost, I’d like to commend your team for their exceptional hospitality. I felt genuinely welcomed and thoroughly enjoyed my stay at the AC Hotel in Downtown Manhattan. Your colleague Andrea was outstanding—her warmth and professionalism truly made my day. I sincerely hope you all continue to uphold such a wonderful and positive atmosphere."

"This hotel was a great price in a safe area of NYC. Only downside was no onsite parking which is not unusual in Manhattan. "

"I really enjoyed the location of the property and the decor of the hotel was lovely. The breakfast was awesome! There was a small issue with the bed linens not looking freshly cleaned, and especially on the sofa bed, but once we spoke to front desk they immediately responded and provided cleaned bedsheets. The staff was very attentive and pleasant. I would definitely stay at the Riu Plaza Hotel again."

"Good"

"Nice place If looking for the perfect location for tourist."

"Great!!!"

"Great location and friendly staffs."

"Good"

"Beautiful property right in the heart of Times Square and the theater district. This is my second time staying here and it does not disappoint."

"Room was clean, staff attentive"

"Clean room, helpful staff, loved customer service closets on each floor"

"Staff was amazing and incredibly accommodating and considerate. Clean and small room perfect for a tight budget. In a great location and easy to get to from the airport. Miracle was very nice. I would stay here again!"

"Terrible "

"The rooms are always clean and staff are friendly"