Search Hotels in Retiro, Madrid

"The room was beautiful and very clean. The only issue I had was with the washing machine which wasn’t working. I reported it to the staff and they took care of it immediately!"

"The previous occupant smoked in the room and all the hotel did was spray perfume to mask the smell and the cigarette smell became evident at night when the perfume smell wore off. I also found cigarette butts near and outside the window and took photos as evidence. Upon check out, the reception staff did not offer any discounts or even an apology. The plus side is that the guy at check in and the breakfast lady were very friendly and helpful. "

"The room was very small. But on top of that it had no air conditioned and it was very hot. I told the receptionist and she told me it was not necessary on this time of the year. Yet I thinks that should be the decision of the customer, not the hotel. I would not stay here again."

"A great boutique hotel with a great breakfast and room service"

"good hotel in Madrid, good location!"

"Excellent hotel, great location, very helpful staff, fabulous breakfast, would thoroughly recommend "

"Very convenient to Atocha train station. Good breakfast, and I liked that it’s done in one-hour blocks."

"Clean room. Good breakfast"

"The Gran Vía location has charm, and the price looks appealing. Unfortunately, that’s where the positives end. We weren’t told at or before check-in about a €10 cash-only deposit for the fan remote — no air conditioning, just a fan. Arriving late with no cash meant a sweaty first night and an ATM hunt the next morning. Three bathrooms on our floor: one had no toilet, one had an unusable shower, and the third had a broken shower. None had hooks or shelves. The building has a single lift, which was in use by housekeeping for much of our stay — we were on the eighth floor. The room has frosted glass doors onto the hallway, so light and noise pour in constantly. On our last night, a neighbour’s room light was left on until 3AM. The windows onto Gran Vía look great but offer no sound insulation, and with no AC, sleeping through a warm Madrid night is genuinely difficult. Cheap, yes. Worth it? Not for us."