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"This is not my first or even second stay at Sherman’s , and my experience has always been great. Staff is very friendly and accommodating, rooms are well appointed and clean, it feels warm and welcoming. It is wonderful to have this kind of dependable hospitality right in the center of Manhattan. Great job!"

"Beautiful hotel with great location and quiet spacious rooms. Coffee not so great but the happy hour made up for it. We will be back !"

"Great place to stay"

"The hotel style was charming and perfect locations for our weekend plans. We were able to walk to the theater, and subway stations were just minutes away. We parked our car on arrival and didn't need it again until we left for home. I am a woman who travelled with my teenaged daughter and niece, and we felt completely safe in the neighborhood."

"Breakfast buffet wasn’t great as food ran out and took a while to refill. Staff was great overall. Rooms was clean and large but AC wasn’t cooling enough. Great location and valet was amazing yet expensive. Great hotel to stay at just couple of tweaks here and there"

"Great location. Quiet"

"Good"

"The house keeper, named Emie, is Chinese American. She is the most wonderful hotel house keeper who we ever meet. She loves her job and perform well in all her duty. On top of those, her customer services relationship (CSR) is perfect, not only with us though with all other guests, as we had seen. The hotel is located at the best location and all services are excellent. Concierge service helped us dealing with Airport Limousine driver who is also excellent. We will be delighted to stay at...

"Like the bathroom simple yet modern design"

"Beautiful place"

"My wife and 2 kids (13 & 11) had a great trip. It was a heat wave in New York while we were there. The air conditioning was on and there was a lovely scent when welcoming you back to a very clean and beautiful hotel. Location was 1/2 a block from Time Square which made everything very convenient. I would recommend for any family."

"Clean, comfortable, and in a very good location. There is no mirror in the room; there is only the bathroom mirror. The rooftop terrace is also not worth counting on; it is small and offers no view."

"The best thing about the hotel is its location. It is walking distance to most everything you would need or want to see. That being said, the hotel itself is very clean and the staff is very kind and helpful. I strongly recommend Luma and I’m really happy I stayed here with my family."

"A very comfortable room. A great location and helpful staff."

"They gave away my room despite me calling and confirming. Charged me for the room anyway. No refund, no discount. Manager never called or responded to my email. Terrible customer service. Currently fighting to get the charges reversed. Sebastian at the front desk is a complete jerk. And while the other staff actually know what customer service is they were completely unhelpful. Skip this place. It absolutely sucks."

"All good!!!"

"Nice and clean hotel"

"Children are not welcome."

"Super loud music from outside worst traffic ever in NYC !!"