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"A very comfortable stay in the heart of Surrey Very clean with pleasant helpful staff Close to rail to London A small town with good shopping Plenty of free parking Decent restaurant but no facility for self catering. No fridge or microwave"

"We actually did not stay. As we arrived another previous guest told is several comments about the poor cleanliness, smell and overall condition of the place. We walked on to our next nights booking that we advanced by a day"

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Great stay"

"ทำเลที่ตั้งดี ใกล้แหล่งท่องเที่ยว ใกล้ Tube สะอาด"

"The staff in all departments were all very good and friendly and made our stay very enjoyable."

"Good location and welcoming staff, noise travels unfortunately and we could hear room service being delivered to other rooms and the cleaning missed some bits left from the previous occupants of our room"

"Loved my stay! Very easy check in on the tablets. Room was cool with the lights. Everything was done on an iPad which was pretty cool. My tv worked but kept glitching so bit annoying. Bed was comfy. Only thing is the blinds being functioned from the iPad mine kept catching and wouldn’t go down after a certain point. Pretty annoying. I did try myself but didn’t want to break anything. It would catch every single time and go slanted. Great stay and location. Would def stay again"

"Small rooms but a great location"

"Room was clean but maybe needed a bit of renovation. Hotel is great with some great views across London. Staff helpful. Food in the restaurant pretty good also."

"Originally booked twin room however at check in was given an upgrade. However the room only had one double bed and a sofa bed. We had unpacked and decided just to stay in our allocated room. We had to make up bed pillows were too soft and not much filling. No pillow cases or duvet Cover. My friend had disrupted and uncomfortable sleep both nights. Soap dispenser in bathroom near sink had not been refilled. We also hung up our towels to resume next but housekeeping had taken them away and...

"Great location, excellent, very helpful staff. Shower needs to be fixed. The glass partition only covers half the tub, so water keeps spilling on the floor"

"We liked the convenient location; however, the main drawback was the lack of a table and chairs where we could place our belongings or eat. There was also no cabinet for our clothes, and I was not pleased with the frosted glass walls in the bathroom."

"Everything was great except for the water pressure. Staff was amazing. Rooms nice and clean. Included breakfast was very good."

"Clean and quiet. Good location. Not having a window was actually kind of nice getting over jet leg."

"Found the reception team very rude, didnt really care to be serving anyone. Room was ok, small for the price we paid but ok. Shower screen didnt shut and the light kept going on and off. Shame on our one night away with no kids that a fire alarm went off at 5.30, followed by a flashing light in the room for around 10 minutes. Ruined the experience."

"We enjoyed the location, the rooms were a good size and the staff were all very pleasant and helpful."