Search Hotels Near Puerta de la Misericordia, Santo Domingo

"Nice"

"Personal muy amable las habitaciones muy bonitas y cómoda, el aire acondicionado espectacular y esta en una área centrica"

"Everyone was very polite"

"Experiencia excepcional en todos los sentidos"

"Good quality and selection for Breakfast and "

"El personal muy atento, sirven un buen desayuno, el hotel cerca de todo. Se fue la luz en dos ocaciones. Volveria"

"We had several issues during our stay that made the experience very unpleasant overall. At breakfast, the staff was extremely rude and unhelpful. Silverware and coffee mugs were not available, and when we asked for them, the response we received felt dismissive and almost derogatory — as if helping guests was an inconvenience. The employee’s attitude gave the impression that he simply did not want to be there or assist anyone. The room itself could also use significant updates. The shower door would not close properly, causing water to leak all over the bathroom floor every time we showered. The worst issue happened on our last night. In the middle of the night, water started pouring out of the AC unit and flooded the floor. We went to the front desk for assistance, and the staff attempted to resolve the issue by changing the key card. I did not understand how a key card would fix an AC leaking water, but we trusted that they knew what they were doing. Unfortunately, about an hour later, the AC began leaking again. We asked if we could switch rooms, but were told there were no other rooms available, so we were forced to stay in the room and deal with the flooding for the rest of the night. As a result, we got very little sleep. At checkout, the front desk employee apologized, but no real effort was made to correct the situation or make us feel valued as guests. Sadly, our experience did not leave us feeling that this is a place we would return to or recommend to others."

"Wonderful staff. Great ameneties. Location perfect for visiting the City Center / Colonial Zone. Everything is within walking distance. The staff is very attentive and kind. The pool area was clean with many extras. The rooms are modern and comfortable. A wonderful stay."

"I booked this hotel primarily in the excellent ratings which I cannot understand based on my experience. The hotel is well located within the Colonial Zone however there were several detractors. First and foremost, the rooms don’t have any air-conditioning which is a major flaw in a city as hot as Santo Domingo. My room (104) was in the ground floor and was very dark with no sun coming through the windows. The breakfast was mediocre at best with very limited selection and the scrambled eggs were cold. The rooftop poll is small and the loungers are uncomfortable. Not a great experience in my opinion."