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"Clean and tidy room No air conditioner it was extremely hot over 31 degrees celsius and the window could not be opened due to a window safety cable. We had to cut our stay shorts it was just too hot and we could not sleep in the room. Very stuffy fan just circulated hot air. Very disappointing thought Best Western had a minimum standard across the chain this one certainly did not compare to others....."

"A lovely caravan thats been lovingly maintained"

"Very friendly staff and very good amenities all round ."

"The cottage is in an idyllic location, great local cafe and canal boat hire on hand. We had a fabulous restful week!"

"Great location for us. Very friendly staff. The heatwave was too much for the AC and our room was not as cool as we like and the bed was very firm. A good value however."

"Lovely welcome. Thoughtful providion of fan on a blistering hot day Didn’t like having to haul baggage upstairs and along long corridors"

"Having the option of early bird meal was great. All staff friendly \ helpful. Would be good to have a fridge in the rooms. Ceiling spot lights flickering. Bottle of water per person and pkt of biscuits per person aswell would be nice. Toilet seat was loose, needs immediate attention. Eggs for breakfast were tasteless and more choice of cold breakfast foods would be good. However I would come back and recommend. Thank you"

"I have stayed here several times now. On arrival had a long wait to be checked in. Nobody was on reception. When they finally turned up there was no apology for the wait. Room as expected but I thought this time it was looking very tired. Badly chipped paintwork. Dirty marks on carpet. A stone from a fruit from previous guest on floor. Bathroom was in need of refurbishment. New silicone and definitely a new shower tray. The silicone was particularly dirty. Bed was comfy and clean. Fan was...

"One night stay. Very friendly staff. Lovely village location with nice view of the Wye valley hillsides. Very reasonable pub standard evening meal, breakfast was spot on. The room was clean and comfortable with all the bits you would expect, kettle with tea and coffee, a nice bottle of sparkling water, TV, good quality soap and shower gel etc. Great value for a very reasonable price. Add in that they served a well kept pint of Tribute Ale."

"Our room was very clean and we appreciated the fans that were set up. The staff were very friendly and helpful and the breakfast was good."

"The food was nice, the staff were friendly however the hotel itself is on the main Hereford road and the noise all night was really loud and therefore we had 2 nights of unrest and no sleep. Unfortunately this would stop us going again"

"We have stayed here before several times but this time was really disappointing. We booked an accessible room but on arrival we were told this wasn't available and we were on the first floor. It was fortunate my operation for a knee replacement was postponed or I wouldn't have managed the stairs (no lift). The first floor room was stifling as it was during the ongoing heatwave. No fan provided. We went straight to get a cold drink (having driven 200 miles we were parched). Ordered the drinks...

"Lovely countryside, beautiful garden, excellent staffs, perfect room."

"Property needs updating carpets and bathroom grubby. Coffee and tea facility not adequately catered for. Staff very helpful. Beds comfortable. Was a bit noisy. Spa and gym good. Was great value for money. Breakfast was good."

"Good stay, convinient parking, room a bit warm due to to unsual warm temps, but location offers a nice view."

"Nice welcome from staff. Room was small but clean. Good to have a bath."

"This hotel is the back of beyond and not very pleasant.. restaurant not open for evening meals due to the heat.. no fans in the rooms so broken ones were found but were absolutely filthy .. it appeared that the ground floor of the hotel was let to the local housing team for those in need… cleaning staff were lovely and helpful as were both the front of house team but would not recommend staying here … this should be solely turned over to the local council…"

"Staff were great, food good and great location would return."