Search Hotels Near Pololu Beach, Kapaau

"It feels like being on a cruise ship on land. They are set up for HUGE crowds- even though there were none while I was there. There is a large enclosed tram to take you to the hotel from the other hotel closest to the parking lot- so unfortunate. Parking is $50 a day on top of the resort fee. The pre-paid "breakfast" is not a meal but a bite of food and a mini drink even my kids thought was a waste of plastic. We were told we could shower before our flight evening but they failed to say it had to be before 5pm. They accused me of lying about it when I called to ask where to go at 5:30 and refused to provide anywhere to shower or towels (the towel machines also cut off at 5pm). They are more focused on crowd control and max efficiencies-- not customer service."

"Parking is free, safe. Just 120 yards from intersection at 90 degree turn. It is about 20 minutes drive from the coast, the only drawback."

"Comfortable and clean with nice pool and hot tub. Great location for exploring the nearby beaches."

"Great room, amenities and staff. Well worth staying here. "

"The whole experience at Mauna Lani was top-notch. Food is terrific (especially Canoe House; fabulous meal and service!), hospitality was warm and welcoming, the room was clean and comfortable with an incredible view, the golf courses and pools and beach amenities were five-star, and the overall vibe was relaxing and posh without being pretentious. Excited to return…hopefully soon!"

"Yes"

"The resort itself is great. I love the location, the room was quiet and good size etc. Pools were fun! It was just all the little things. For the Hilton brand I would have expected things to be clean, maintained and top notch, but it wasn’t. When we got to our room late at night someone had been in the room cooking some kind of smelly seafood in the microwave and had left the garbage in the counter. The room was “cleaned” but it must have been a quick basic one. We are likely higher maintenance than most, as we do our own Lysol wipe down, while wiping we found blood on the toilet, hair everywhere, floors were still nasty. The washer and dryer were very old and didn’t clean well. It sounded like an airplane taking off when the washer ran. Dishwasher was half broken down and old. When you opened the door water ran out of it onto the floor. The air conditioning in the room was terrible. Ducted, but it would only work when you were in the room and moving around. So when sleeping the motion sensor would shut it off and you’d wake up hot. On the weekends the pool area seemed open to the public. It got a lot busier and louder with the locals. Again needs more maintenance as deck tiles are breaking up etc. pool was awesome, but given other issues I was a little concerned about cleanliness. For all 2.5 weeks there was a maintenance light for emergency lighting in the hall ceiling outside our room blinking. Fantastic resort, but it needs more care, attention and maintenance. "

"Staff and room were both very good. We spent little time at the hotel and a lot of time at the beach and touring the island "

"staff was friendly. location is beautiful. pool and gym are nice."