Search Hotels Near Plaza Las Americas, Cancun

"We stayed in quiet building. Overall great stay from the food a customer service. Activities to do everyday by the pool. My only feedback is to add more inclusion when it comes to different genres of music. Odalys at the front desk was amazing!"

"Great location, very nice hotel and great staff. But, honestly, their bedding really needs to be updated and I told them this: the mattress was hard as a rock and seemed old. But the rain head shower in the bathroom was amazing and all else was good. In spite of the above I would probably stay again."

"Best place "

"We were on the 3rd floor. We seen the marina but we also seen air conditioners fans right in front so isn’t a place for good views. Also we were dealing with a lot of flies. Overall could have used a microwave in the rooms"

"Everything was great it's an awesome hotel I love the staff and it's close to a lot of things"

"Limpio y buen ambiente. "

"The unit itself was very spacious, clean and nice overall. Many areas of improvement are needed to for any future guests. Bedrooms - Only 2 sad and flat pillows. Each bed needs 4 pillows for comfort. Bathroom - There were 4 adults but only 3 bath towels at arrival. By the time we noticed on our first night, it was too late to ask for an extra bath towel because the office staff was gone for the night. More about towels, no face/wash cloth towels, no extra hand or bath towels of any kind. Had to exchange with the security guy on a nightly basis. Upstairs bathroom shower - no water pressure and was cold water. The shower head was sprinkling making it unbearable. Our friends in the room had to come downstairs into our room and we shared taking turns to shower. Pool - We stayed in the penthouse suite with direct access to the rooftop pool. The pin code door knob did not work to allow us back into our unit so we had to use something to prop the door open or else use the elevator to go down a level then access our main unit doors. Also, there are no pool towels for guests so we had to use our bath towels then exchange them for new ones in order to shower. Hot tub - took 2 hours to fill... basically useless. Garbage - tiny kitchen garbage can with no building instructions on where to put garbage when full. We had to ask the security guy for a new garbage bag. Also no place for recycling bottles or cans. "

"Hotel is amazing and in a great area! Everything you will love about this place from amenities to breakfast to room and staff. Only thing that was lacking is room has very thin wall especially near ice vending machine and it makes lot of noise."

"Great spotless hotel, good staff an a very friendly customer service"