Search Hotels in Playacar Zona Hotelera, Playa del Carmen

"Room was cleaned well and daily. Staff goes over the top and are very friendly. Pools are gorgeous and clean. We had such a wonderful time and will return! "

"Had the best experience at this resort! Would highly recommend it and if you stay in a villa, you’ll be treated likely royalty. Carla made our stay so memorable! Thank you! "

"No ocean view from my room. Ocean had seaweed everywhere. Overall good hotel and staff though "

"The property was clean the staff where nice the food was great with good times and variety. I would stay here again. Many people who came who stayed this is a repeat stay, one couple saying this is the 5th time. The rooms where beautiful, and the staff where very attentive the pool was clean the beach was in seaweed season so not the property’s fault but the bar and the beach itself beautiful ! "

"The ocean was visible and the pool. Many options go dining. There were nightly shows and activities put on by the hotel. The pools were great! We enjoyed our trip very much!! "

"Some of the specialty restaurants were a bummer but the main buffet restaurant Don Julian alone would bring me back. A plethora of options that were different every night we were there. Very friendly and helpful staff. The pools were a bit small but enough. Hetting drinks was very quick; did not have to wait more than 2 minutes any time."

"Loved our stay here! Had a great time at the pool, felt safe, staff was great, and the beach was beautiful, even with the sargassum. Will definitely be back!"

"We spent most of the time in the adult only pool. It was very nice. Need to get there early to get chairs. They had fun activities every day. The adult only pool should have a swim up bar. Our room faced the beach. It was a lovely view. We did not really use the beach because of the sargussom. There was a lot of it in the ocean and on the shore. We did not notice a smell until our last day when we were leaving. The staff was wonderful. Everyone was friendly and helpful. I would especially like to recognize the Expedia reps at the hotel Melisa and Majo. They were fabulous. They helped make all of our dinner reservations, scheduled luggage pick up, gave us information about getting to 5th Avenue and checked in with us every day on What's App to see if we needed anything and how things were going. We were able to ask them questions and they would respond quickly. They made us feel special and were so attentive. The room was clean and roomy. Nice to have a balcony and ocean view. The air conditioning was very cold and we couldn't figure out how to turn it down. The water in the shower was not warm. It was cool. Neither of these were deal breakers. We managed. The room could use more hooks to hang wet bathing suits and towels. There were only 2 in the bathroom. We really enjoyed our stay. It was so relaxing. Just what we needed. We would recommend this place to others. We feel we got a good value for the price we paid. The food was good. All of the restaurants were good service."

"The ocean was visible from my room. Everything was just perfect. Highly recommended "