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IT Boutique Hotel & Restaurant

4.0 star property
Travelers experience luxurious comfort and attentive service in Playa del Carmen, where Caribbean relaxation meets the energy of Mexico's vibrant coastal town

Choose dates to view prices

IT Boutique Hotel & Restaurant sits on Playa del Carmen's shoreline offering a refined escape. Guests can dine at either of the two restaurants, relax by the outdoor pool with dedicated sun loungers, or enjoy a quiet moment with coffee at the hotel's café.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿2,504
฿3,129 total
includes taxes & fees
8 Feb - 9 Feb

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually decorated

Deluxe Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed
  • Resort view

View all photos for Deluxe Plus

Deluxe Plus | Premium bedding, in-room safe, individually decorated

Deluxe Plus

8.0 out of 10
Very good
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Premium Room, Balcony

Premium Room, Balcony | Premium bedding, in-room safe, individually decorated

Premium Room, Balcony

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite with Balcony

Suite with Balcony | Premium bedding, in-room safe, individually decorated

Suite with Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 36 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, individually decorated

Premium Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view
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About the area

Located in Zazil-ha, a neighbourhood in Playa del Carmen, IT Boutique Hotel & Restaurant is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Visit our Playa del Carmen travel guide
Map
Calle 44 con Avenida Primera- Zazil-Ha, Playa del Carmen, QROO, 77710

What's nearby

  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    3 min walk - 0.3 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    5 min walk - 0.4 km
  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    8 min walk - 0.7 km
  • Navidad en el Caribe
    Quinta Alegría Shopping Mall
    13 min walk - 1.1 km
  • Coco Beach
    6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    46 min drive

Restaurants

  • Pizza Italia
    2 min walk
  • Ah Cacao Chocolate Café
    4 min walk
  • Colectivo Mexicano Cervecero
    2 min walk
  • Que Huevos
    3 min walk
  • Roma Spaghetti
    3 min walk

About this property

IT Boutique Hotel & Restaurant

Upscale hotel near Playa del Carmen Main Beach
Close to Mamitas Beach and Quinta Avenida, IT Boutique Hotel & Restaurant provides a poolside bar, a rooftop terrace and a coffee shop/cafe. Treat yourself to spa services, such as a facial, a body treatment or a massage. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a bar.
You'll also find perks such as:
  • An outdoor pool, along with sunloungers
  • Free self-parking and extended parking
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk and a nature reserve
  • Wedding services, concierge services and tour/ticket information
  • Guest reviews speak highly of the helpful staff
Room features
All rooms are individually furnished, and have comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and desk chairs.
More conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and electrical adapters/chargers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 220 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • IT Restaurant

Things to do

  • Beach yoga
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service

More

  • Air conditioning
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 17 and younger are not allowed at this property; all guests older than 17 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 220 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Property is also known as

It Hotel Residences
It & Restaurant Del Carmen
IT Boutique Hotel & Restaurant Hotel
IT Boutique Hotel & Restaurant Playa del Carmen
IT Boutique Hotel & Restaurant Hotel Playa del Carmen

Frequently asked questions

Does IT Boutique Hotel & Restaurant have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at IT Boutique Hotel & Restaurant?

As of 21 Jan 2026, prices found for a 1-night stay for 2 adults at IT Boutique Hotel & Restaurant on 8 Feb 2026 start from ฿2,503.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is IT Boutique Hotel & Restaurant pet-friendly?

No, only service animals are welcome at the property.

How much is parking at IT Boutique Hotel & Restaurant?

Self-parking and extended parking are free at this property.

What time is check-in at IT Boutique Hotel & Restaurant?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at IT Boutique Hotel & Restaurant?

Checkout is at noon.

Where is IT Boutique Hotel & Restaurant located?

Located in Zazil-ha, this hotel is within a 10-minute walk of Mamitas Beach, Playa del Carmen Main Beach and Quinta Avenida. Playa 38 and Coco Beach are also within 10 minutes.

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Reviews

IT Boutique Hotel & Restaurant Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 269 out of 447 reviews
Rating 8 - Good. 100 out of 447 reviews
Rating 6 - Okay. 35 out of 447 reviews
Rating 4 - Poor. 21 out of 447 reviews
Rating 2 - Terrible. 22 out of 447 reviews

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Oct 2025

10/10 Excellent

Elan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amenities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel near all the amenities. Clean and quiet. We would stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

tereza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel . Near everything… The staff is amazing … Every one is very nice, helpffull and polite . Yago and Valentina from the front desk are amazing… Só nice and polite … I will go back in the future and will stay this this hotel for sure . I super recommend this facility … I had an amazing time . Thank you all …
Stayed 9 nights in Aug 2025

10/10 Excellent

Matthew Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were the best part! They made us feel welcome and at home. The property has beautiful roof top views and a close walk to the beach/ 5th Avenida. They made our trip a nice place to relax after a long day of adventures! The only thing I would change is longer hours open for the roof top (both morning and evening) would've been a nice option.
Stayed 7 nights in Sep 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful staff. Great location as well!
Stayed 3 nights in Mar 2025

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location... Great view from the roof top
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and staff! Highly recommend!
Stayed 10 nights in Feb 2025

10/10 Excellent

Millia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel truly is centrally located. Staff was very friendly and so helpful in helping me to arrange a surprise for my fiancée. Definitely would not hesitate to stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Yenni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, safe, and convenient hotel near the best of Playa del Carmen
Stayed 3 nights in Sep 2024

10/10 Excellent

Farhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel front staff were amazing. We stayed for 2 nights, hotel was clean, washrooms were clean. Nice amenities. Will stay here again next time.
Stayed 2 nights in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this hotel from the location to the staff that was always very helpful with any questions that we had.
Stayed 4 nights in Oct 2023

10/10 Excellent

Irelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely amazing. All of the staff members were very helpful and friendly, particularly Yair, who made our experience even better. It was within 10 mins walking distance to a TON of great restaurants in every direction, and only about a 10 minute walk to the beach as well! If we stay in Playa del Carmen again we will certainly stay here!
Stayed 6 nights in Apr 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.. very clean and friendly staff! Only a minute walk to 5th avenue.. but super quiet area. Felt safe walking back to the hotel at night, even as a solo female traveler. Highly recommend!
Stayed 1 night in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location off the beaten path but close by everything
Stayed 3 nights in Mar 2024

8/10 Good

Luis Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and friendly. The rooftop pools were nice the food was good. The only complaint I would have is the room had no safe and there was no way to lock my room door from the inside.
Stayed 5 nights in Mar 2025

10/10 Excellent

Mairead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at IT boutique hotel was fantastic. The property was located a block away from 5th ave but was far enough to be away from the noise of it all. Staff was fantastic. Pool was amazing. My room was extremely clean and modern. Would definitely stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at IT Boutique hotel. The staff was incredible; they were very friendly and helpful with any questions we had. We were very appreciative that they were able to accommodate our early check in request and late check out. It it steps away from Quinta Avenida yet quiet away in which we were able to get a good night's rest. I would not hesitate to stay here again. Thanks again for helping make our trip enjoyable!
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price point on this hotel, it was beyond expectations!! The staff are very helpful and super friendly !! The hotel is just off of busy 5th avenue, so you don’t get the noise, but, still benefit from being close to the action!! The beach is only steps away also. So many good restaurants and bars to enjoy close by! Breakfast was nice, only a couple options but, both options were plenty good for us!! I would come back to the IT Boutique in a heartbeat next time Playa Del Carmen is on my list !!
Stayed 9 nights in Mar 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Close to quinta avenida! Without the loud noise from the clubs! Would recommend.
Stayed 4 nights in Nov 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Near the public beach and near to the 5th avenue with all shops and restaurants.
Stayed 4 nights in Apr 2024

8/10 Good

Rosario

Liked: Staff & service, amenities, property conditions & facilities
We stayed five nights. Everything went well. The things we appreciated most were the location, central but not noisy, the hotel's structure, with parking and two nice pools, one of which was an infinity pool, the friendliness of the receptionists, and the free supply of beach towels and small bottles of water. To improve on cleanliness, there was a lot of dust both in the room and on the chairs outside the balcony, and the quality of breakfast.
Stayed 6 nights in Mar 2025

8/10 Good

Maxime Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the terrass and the pool. The shower drain sometimes smelled very bad. It also lacked pressure. The room was good.
Stayed 14 nights in Mar 2025

6/10 Okay

Alexis

Liked: Cleanliness, staff & service
The property overall was very nice. The staff was super friendly and helpful. The room was very small but it had a nice balcony and bathroom. The room was clean but no space to put anything such as clothes, shoes, etc. the pillows were very fat and uncomfortable. We asked for smaller pillows but unfortunately they did not have any. The curtain closing the sliding glass door was also broken and light would come into the room so I had to tie it with a hair tie. The property is walkable to everything including 5ta Avenida just one block away. The rooftop area is nice but not the best. The drinks were amazing though.
Stayed 4 nights in Jul 2025

8/10 Good

Roberto

Liked: Cleanliness, staff & service
Great location(about a block on the quiet side of 5ta avenida and 2 blocks from the beach). Rooms are ok(no luxuries), decent size, and functional, but bathrooms do need some mayor facelift(a hairdryer and a small fridge would be recommended). Basic cable TV channels would be appreciated(you can only watch YouTube or Netflix..and the latter one didn’t work in my room). Breakfast options are limited(wish they had more options to choose from). Service at front desk is outstanding, and that along with location makes this hotel a great choice for people on a budget, on business, or people who just need a comfortable place after a long day of excursions.
Stayed 3 nights in Mar 2025