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Hotel MX portal maya

3.5 star property
Boardwalk/promenade hotel with 2 restaurants and 24-hour front desk

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Photo gallery for Hotel MX portal maya

Outdoor pool
Deluxe room, 1 cama | 1 bedroom, premium bedding, in-room safe, desk
Hallway
Reception
Hallway

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool
  • Pet-friendly

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, desk

Superior Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout curtains
Cable channels
  • 60 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe room, 2 camas

Deluxe room, 2 camas | 1 bedroom, premium bedding, in-room safe, desk

Deluxe room, 2 camas

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Ceiling fan
Blackout curtains
Separate bedroom
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 King Beds OR 2 Double Beds

View all photos for Deluxe room, 1 cama

Deluxe room, 1 cama | 1 bedroom, premium bedding, in-room safe, desk

Deluxe room, 1 cama

8.4 out of 10
Very good
(11 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Ceiling fan
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Superior

1 bedroom, premium bedding, in-room safe, desk

Room Superior

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Family Suite -6 guests- Superior

1 bedroom, premium bedding, in-room safe, desk

Family Suite -6 guests- Superior

  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

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About the area

Map
Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk - 0.0 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk
  • ‪La Parrilla Playa - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk

About this property

Hotel MX portal maya

Hotel near Quinta Alegría Shopping Mall
Located close to Quinta Avenida and Playa del Carmen Main Beach, Hotel MX portal maya provides a terrace, a garden and a bar. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby health club
  • Express check-out, multilingual staff and concierge services
  • Tour/ticket information, luggage storage and a porter/bellboy
Room features
All guest rooms at Hotel MX portal maya include perks, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, balconies and ceiling fans

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: USD 8 to 20 for adults and USD 5 to 20 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • La Ceiba

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 13, per pet, per night, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 8 to 20 for adults and USD 5 to 20 for children
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Property is also known as

Aspira Hotel Beach Club Tukan
Aspira Hotel Beach Club
Hotel MX portal maya Hotel
Aspira Hotel Playa del Carmen
Hotel MX portal maya Playa del Carmen
Hotel MX portal maya Hotel Playa del Carmen

Frequently asked questions

Does Hotel MX portal maya have a pool?

Yes, this property has an outdoor pool.

Is Hotel MX portal maya pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of USD 25 per stay and a fee of USD 13 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel MX portal maya?

There is free parking nearby.

What time is check-in at Hotel MX portal maya?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel MX portal maya?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel MX portal maya provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel MX portal maya located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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Hotel MX portal maya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 48 out of 127 reviews
Rating 8 - Good. 33 out of 127 reviews
Rating 6 - Okay. 25 out of 127 reviews
Rating 4 - Poor. 13 out of 127 reviews
Rating 2 - Terrible. 8 out of 127 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente eelation quamity-price and ideal for goimg with your family and pet.
Stayed 1 night in Apr 2025

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 6 nights in Jul 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Great location, nice staff, clean, confortable.
Stayed 1 night in Jan 2023

10/10 Excellent

chern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in PDC for the money
Stayed 1 night in Jan 2024

8/10 Good

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aspira was delightful! What a sweet place, perfectly located near the pedestrian walkway, shops, cafes and the beach. I would definitely stay there again.
Stayed 7 nights in Feb 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort

Great place for a couple of days.

Great staging area out of Playa del Carmen to go to Cozumel, Chichen Itza. Very convenient to all the touristy shops and eateries. A bit noisy at night sometimes since it is by a small mall. Great staff that wants to make sure your needs are met.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 3 nights in Aug 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here and we had a great time! CONS: - no elevator - water takes a little while to get hot - pillows super firm (we had to beat them each night to help soften them) PROS: - this place is QUIET! - super walkable to go partying/dining - SAFE! Security posted outside
Stayed 4 nights in May 2024

8/10 Good

Jeffrey

Liked: Staff & service
Older hotel, with no elevator. Swimming pool very small and worn out (needs new tile work and flooring) for the most part clean, good location and friendly and helpful staff.
Stayed 1 night in Mar 2024

6/10 Okay

Maria

Liked: Amenities, property conditions & facilities
Very centric. They make you wear a bracelet even though is not an all inclusive. Only one key is provided and is on the bracelet so that person needs to be letting others in the room. There is no elevator. No fridge or microwave in the room forcing you to be eating out your whole trip.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
No fridge
Stayed 1 night in Feb 2024

8/10 Good

Leonardo Daniel

Liked: Cleanliness, staff & service, amenities
Mi viaje fue en familia tenía dudas sobre el ruido de la fiesta pero no escuché nada no sé si tuve suerte o es así siempre.Bien en general.
Stayed 4 nights in May 2025

10/10 Excellent

JEAN

Buena atencion y ubicación
Stayed 3 nights in Mar 2025

6/10 Okay

marco

Stayed 21 nights in Feb 2025

10/10 Excellent

tommaso

Liked: Cleanliness, staff & service, property conditions & facilities
Stanza molto ampia e luminosa,pulizie impeccabili,hanno soddisfatto tutte le nostre richieste, colazione strepitosa, struttura TOP
Stayed 15 nights in Feb 2025

6/10 Okay

Zeidy

Disliked: Cleanliness
Stayed 6 nights in Jan 2025

6/10 Okay

Hipolito

Stayed 2 nights in Feb 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es cómoda y práctica la cercanía de todos los puntos de interés
Stayed 3 nights in Jan 2025

8/10 Good

Rolando

Liked: Cleanliness, property conditions & facilities, room comfort

Vacaciones

Buen hotel, buena ubicación.
Stayed 2 nights in Nov 2024

10/10 Excellent

Yarixenia

Liked: Cleanliness, staff & service, property conditions & facilities

Centrico y acogedor

Lugar centrico cerca de las mayores atracciones del área caminando. Solo hace falta un elevador.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa del Carmen después de Cozumel

Es un buen hotel, buena ubicación, muy cerca de la 5ta avenida, de renta de carros, de restaurantes, supermercados y de la estación de autobuses ADO. Habitación amplia y cómoda. No tiene ascensor.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 2 nights in Sep 2024

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran ubicación, caminando llegas a puntos de encuentro con tours, 5ta avenida, muelle a Cozumel, etc. Habitaciones amplias, cómodas, limpias y tranquilas. Hemos reservado dos veces y siempre es garantía
Stayed 3 nights in Sep 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel basico, comodo, amplio y muy buena ubicación
Stayed 1 night in Sep 2024