Estimada Nidia, Muchas gracias por su commentario sobre su estancia a la Maison FL. Estamos contento de ver que ha pasado un agradable estancia con nosotros. Todo el personal de la reception habla ingles e una persona habla Español. El check-in se hace a las 15:00 por la tarde. Si ha llegado antes y que la habiticacion no estaba lista esta normal que debia esperar. O la proxima vez si paga 50€ euros puede tener la habitacion a la 10 por la manana. Con un saludo cordial, Lucie

Dear Sooje Le, Thank you for your review following your stay at La Maison FL. I am sorry to read that you did not like your stay with us. It is hard for us to understand your comment as you do not give any details. At least give more details in order for us to understand what could happen. Do not hesitate to contact us to explain more. Yours sincerely, Lucie Executive manager

Dear Guest, Thank you for your review about your stay at Maison FL. We are sorry to hear your disappointment. But even if you have posted an anonym review I could find your booking. You have booked a single classic room and you have prepaid your room. As it is well explained on your booking confirmation the credit card has to be presented at the check-in with your passport or ID card in order for us to identify you and check the validity of the booking. The receptionnist followed the check-in process with you as she would have done with any other guests. Yes we do a copy of the credit card and yes we do a copy of the ID card and after you said that you did not want to do it she called me to see if she could delete the copy which I answered yes. She did not kept your credit card and ID on hostage she gave it back to you right after she deleted the copy. Regarding the shower, there is no door indeed because it is broken and left for reparation and the leak you should have contacted the front desk to advise us a technician would have come to fix it but you never called. We remain at your disposal for any further information that you may have. Yours sincerely, Lucie Executive manager

Dear Emmanuel, We thank you very much for your comment. Looking forward to welcoming you pretty soon, Best Regards Chantal

Dear Mrs Rita, We are delighted that you are satisfied with our hotel service and surroundings. We really appreciate your comments and look forward to welcoming you back in the near future. Have a wonderful day. Kind regards, The Front Desk

Cher Fabrice, Merci pour cette très jolie note, qui nous honore. Nous sommes ravis d'avoir rendu votre séjour le plus agréable possible, surtout en ces temps difficiles. Au plaisir de vous accueillir à nouveau parmi nous, d'ici là portez vous bien. Bien cordialement,

Bonjour, Merci beaucoup pour votre retour très positif quant à votre séjour à l'hôtel Maison FL, Au plaisir de vous accueillir à nouveau dans notre établissement, Cordialement,