Cher Christophe, Nous sommes navrés d'apprendre que vous n'avez pas pleinement profité de votre séjour. Tous les retours clients nous permettent d'améliorer nos prestations. Nous serions ravis d'échanger avec vous par mail si vous le souhaitez. Bien cordialement,
Cher Nicolas, Nous sommes navrés de lire que vous n'avez pas pleinement profité de votre séjour. Nous serions ravis d'échanger avec vous par mail si vous le souhaitez car nous cherchons toujours à améliorer notre service. Bien cordialement,
Dear Alan, Thank you for taking the time to share your recommendation for Le Damantin Hotel & Spa. We are delighted you enjoyed your stay and hope to welcome you again. Kind regards,
Very nicely decorated rpoms and for the size has amazing amenities (restaurant, pool and spa). Was near a busy road and construction in Paris was heavy, so not the quietest, but close to everything in the area. Highly recommend and staff was superb!
Dear Steve, Thank you for taking to the time to share your recommendation. We are delighted to read that you enjoyed your stay and you time with us. We hope you'll come meet us again on your next Parisian getaway ! Kind regards,
We stayed two separate times at Le Damantin this past 10 days and we loved it both times. We had an amazing view of the Eiffel Tower, the rooms were great, the staff was super helpful and it was very walkable to all the major tourist spots. We would definitely stay here again. Only critique is there is only one small elevator that is pretty slow. Very minor point. Thanks again for the great stay!
It was a pleasure to welcome you for both of your stays.We will wait your return and welcome you with even more passion, to let you finish your visit of Paris.
Dear Christopher, Thank you for your kind words. We are pleased to read that you enjoyed your stay and that our team able to assist you. We hope to welcome you again in Paris !
Cute boutique hotel, very clean, great view of the Tour Eiffel (if you choose that room type). The reception/hotel staff were VERY friendly and so helpful! I would recommend this hotel if you want something in a quiet neighborhood.
Dear Hang, Thank you for taking the time to share your experience at Le Damantin Hotel & Spa. We are delighted to read that you've enjoyed your stay and we hope we'll have the pleasure fo welcoming you again. Kindest regards,
Chère Stéphanie, Merci d'avoir pris le temps de partager votre note sur Expedia. Nous espérons que vous avez passé un agréable séjour. Au plaisir de vous accueillir lors d'une prochaine occasion, Bien à vous,
Stayed for a week & had a nice stay but the beginning of our trip had a few problems.
Arrived at the hotel at 6pm to no room being available-we had to wait for another hour until they found us a new room which was an upgrade-the wait made us late for our dinner plans which was a pre-booked tour on the seine, we just about made the departure time.
Room itself was fine except the bathroom door did not close meaning no privacy for two friends sharing the room. When reported, reception came up and tried to fix the door to no success. We asked if they could leave us get ready as we were already late and fix the door while we were out.They came back and asked to fix it while I was in the shower 10minutes later. Upon return, they told us the door was "fixed" but it wasn't.They offered us a new room the next day for duration of our stay.New room was also on the upgrade floor and nice.
We had to request for room service to clean our room the next day as our please clean the room sign was on the door from 10am-3.30pm without being cleaned. Dirty room service plates and trays were also left out in the corridor was a full day without being cleaned away.
This is a very cute boutique hotel so there is only 1 lift - 1 very very slow lift. Add 10mins to your departure time if you're on a high floor as we had to wait that long a few times.
Asked for a black americano on the first morning - got a filtered coffee and was told it's the same.
Manager was very nice though & kept checking on us
Aisling
เข้าพัก 5 คืน, เมษายน 2023
การตอบกลับจาก Richard Frot / Hotel Director วันที่ 21 พ.ค. 2023
Dear Aisling, We are truly sorry we did not fully meet your expectations for your stay. We wish to thank you for your feedback. It is extremely valuable for us to continue to improve. We’ve reached out to our housekeeping department to resolve the issue with the door and the late cleaning service. We will keep striving to better our service. We are happy to read that you enjoyed the rest of your stay, despite your initial impression of the hotel. Thank you again for your time, Kind regards,
Dear Mrs. Yasmin,First we would like to thank you for taking the time to give us your feedback. We are so glad to hear that you had an amazing time staying with us. We hope to welcome you back soon for a Parisian stay ! Kind Regards, Charlotte Guest Relation
Chère Yvette, Merci d'avoir pris le temps de partager votre avis. Nous espérons que vous aurez plaisir à séjourner à nouveau au Damantin Hotel & Spa. Cordialement,
Dear James, Thank you for taking the time to share your experience. We are pleased that you enjoyed your stay and hope you'll come visit us again soon. Kind regards,
Dear Mr Ryosuke, Thank you for taking the time to share your impression of your stay. We were pleased to welcome you and are delighted that you enjoyed your stay. Kind regards,
Dear Josefina, Thank you for your kind words. We are delighted that you enjoyed your stay and hope we'll have the pleasure of welcoming you again soon. Best regards,
Chère Diana, Toute l'équipe du Damantin Hotel & Spa vous remercie pour ce beau commentaire. Nous étions ravis de vous accueillir et espérons vous revoir très prochainement. Bien à vous,
Check in was very average, no door man, no drink upon arrival. For a luxury hotel I would have expected more. Room was nice, a little bit damaged in places could do with a bit of a makeover and touch up.
Dear Annie, Thank you for taking the time to share your impressions about your stay. I'm truly sorry to learn that we were not able to meet your expectations. Please know that we have a doorman everyday, and I apologize if he was not present to greet you upon arrival. We have taken all your remarks to heart and hope we can offer you a better experience on another occasion. Kind regards,
4/10 แย่
jack
1 มี.ค. 2023
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
It’s a 4* not a 5!!
It was a birthday weekend destined to be a disaster, I had requested from the hotel a airport taxi to arrive at the airport and not to be greeted by anyone… we ended up getting the train instead!
We attended breakfast our waiter said everything on the menu was included, then to be asked to sign a bill for €80!!
We went out for the day around Paris, returning to the hotel at 4:30pm to find our room hadn’t been made up! Is that a 5* service???
Upon checking out we complained again for all of the above, we refused to pay €80 for a awful breakfast- hotel reception had no comments other than “sorry”
Our room was £300 a night, new didn’t receive a 5* service we shouldn’t be charged 5* prices.
jack
เข้าพัก 2 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก L. Le Baud / Hotel Manager วันที่ 2 มี.ค. 2023
Dear Jack,I would like to thank you for your comment. I am deeply sorry to read that you had a bad experience with us, especially on the occasion of your wife's birthday celebration.I would like to come back to the points you mention:Regarding the transfer, we never had a request from you by email. You did contact us by email but to ask for our rates for room decorations, in order to surprise your wife, but there again you did not confirm anything, nor did you pay in advance.As for the breakfast supplements, you were given, on your arrival, a support including the room service menu, reminding you precisely what is included in the breakfast, and by extension what is not... We have taken it upon ourselves to deduct these supplements from your final bill. I apologise once again for not cleaning your room before 4.30pm, but we have offered you, in compensation, an hour's privatisation at the swimming pool (worth 150) as well as two alcoholic cocktails at our bar.I sincerely hope that these small inconveniences did not prevent you from enjoying Paris and our hotel, and that we will have another opportunity to welcome you.
Great location! Staff friendly. Rooms are fine, one had a good view, nice bathroom. The other had view of inner court, not worth much, room was quite small (king bed) as there was barley any room for luggage. Only issue was check-in, as one of the rooms was not clean until after 5pm, which was a little frustrating after a long travel.
Mihaela
เข้าพัก 2 คืน, มกราคม 2023
การตอบกลับจาก L. Le Baud / Hotel Manager วันที่ 2 มี.ค. 2023
Dear Mihaela,Thank you for your lovely comments, I would like to apologize for the delay on your second room.Best Regards,
Cher Antonio,Merci pour votre notation. Pourriez vous nous contacter sur contact@ledamantin.com et nous préciser les raisons de votre mécontentement, ce qui nous permettra de nous améliorer à l'avenir.Dans l'attente de votre retourBien cordialement,Le Directeur
Lovely boutique hotel that is a 4 minute walk to the Dior Gallery on Ave.Montaigne, 10 mins to Champs Elysees and 25 mins to the Eiffel Tower.We stayed in the family room which consists of 2 connecting rooms with an Eiffel Tower view. Special shout-out to Shehryar for his warm welcome and great service.
The actual hotel room was very nice. It is very modern and luxury. It was also clean and the location was great. The manager had a very rude attitude and also there was a noise in my room the entire time from the ac dripping, i made them aware but they did nothing.
The hotel turned out to be better than expected. The staff went above and beyond to ensure we really enjoyed our stay. I especially want to thank Charlotte and Allen for helping us with out to do plans in Paris.
Everything was great, the staff were very helpful and friendly. One area for improvement is for room service - it took too long for food to arrive. Breakfast took 40mins.
merveilleux et authentique 5 étoiles. tout est parfait: le personnel, la décoration générale, la qualité de la chambre ( salle de bain et literie )
excellent petit dejeuner. nombreuses place de parking dans la rue et bornes de recharge electrique.
Tres bon emplacement à 1 km des Champs