Dear guest, we are very surprised that you had such a bad experience and such problems at the hotel without informing us during yourstay.Your review does not reflect other guest reviews we usually have and that are very positives all the time.Obviously, you didn't like the hotel at all, its style, its atmosphere and its rooms. The heating works perfectly well (February is the winter, how could we leave our guests without heating?, the windows close well (we have a service of maintenance in the hotel) and ourrooms have the reputation for being very clean (we are extremely vigilant onthis point and we are working with the same cleaning team for 12 years). Sorry for the elevator but yes it is small, like all the elevators in small narrow Haussmanian buildings in Paris. We are typical and authentic boutique hotel so for big lifts, it is better to choose big hotel of more than 100 rooms, like Mariott or Novotel.You benefited from a very attractive promotional rate and my team informed me that they did everything to meet your expectations all the time, and that you did not seem satisfied with your baby. I am staying at your disposal if you wish to exchange outside Expedia and that we find a solution for you. Best regards.

Caros clientes,Lamentamos que o quarto não tenha correspondido às suas expectativas. Temos quartos maiores no hotel, como a suíte júnior ou os luxos. O tamanho dos nossos quartos está acima da média dos hotéis parisienses. Ainda esperamos que você tenha tido uma boa estadia em nosso hotel e em Paris. Sinceramente. Pema / Recepção

Dear Guest, Thank you so much for taking the time to leave an excellent rating. We really appreciate your comment. Please let us know what we can do for you in the future. Kind Regards, Pema

Dear Guest, Thanks so much for sharing your experience with us. We look forward to seeing you again soon.Kind Regards, Pema/ Front Desk

Dear Guest, We are incredibly grateful that you took the time out to leave us a 5-Star review.We look forward to welcome you soon at Hotel Sainte Beuve. With Kind Regards, Pema / Front Desk Agent

Dear Guest, Thank you for sharing a review of your recent experience. Our team here at Hotel Sainte Beuve iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Kind Regards, Pema / Front desk Agent

Dear Guest, Thanks so much for sharing your experience with us. We look forward to seeing you again soon.Kind Regards,

Dear Guest, Thank you for sharing a review of your recent experience. Our team here atHotel Sainte Beuve iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Best regards,

Dear Guest, Thank you so much for taking the time to leave an excellent rating. We really appreciate your feed back. Please let us know what we can do for you in the futureBest Regards

Dear Guest, Thank you for providing us with your valuable feedback. We’re disappointed to hear that our breakfast wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.With Kind Regards, Pema / Front Desk Agent

Dear guest, thank you so much for your nice review. We are very very pleased to read that you had such a nice experience, especially with the shower :)Thank you and hope to see you again,With our best regards,

Dear guest,Thank you for such nice words regarding the hotel!We are very happy to have one new loyalty guest as you!Thank you and hope to see you again and we are staying at your entire disposal,With our best regards,

Thank you so much, Sir, for this nice 10!

Thank you for your rate!

Thank you for your rate, and sorry if the room was little tight for you. The Deluxe room is 21 square meters so this is more than the average size in hotels in Paris. But i understand that you might need some more space. the biggest room we have is junior suite with 33 square meters. Thank you again for booking at the hotel Sainte-Beuve.

Dear Mrs Linda, Thank you so much for taking the time to leave an excellent rating. We really appreciate your comment. Please let us know what we can do for you in the future.Kind Regards,Pema/ Front desk

Thank you so much, dear guest, for your rate 10!

Thank you for you nice rate!

Dear Madam,We thank you very much for your nice rate and your very nice review that encourage us to make our guest's stay a beautifull experience.We are very happy to read that you enjoyed your stay and the atmosphere of the hotel and we hope to see you for your next trip in Paris.With our best regards,

Thank you very much for your lovely comment.See you againHave a nice day

Dear guest,I think we exchnaged on this by email.

Bonjour Libby,We are very pleased to learn that you had a wonderfull stay in the Sainte-Beuve hotel and we thank you for taking the time to write a review about it! We can’t help but appreciate that you noticed the effort the staff puts in giving you the best experience possible and also are happy to hear the location of the hotel was of your satisfaction.We hope to welcome you back in your next trip to Paris!Cordialement, Daniel.

Merci!

Dear guest,We thank you for your opinion on your stay at the Sainte-Beuve hotel! We are pleased to hear that not only the site in which the hotel is located was up to your standards but also the quality of our petit dejeuners and their quick delivery. We hope to have the great pleasure of welcoming you back again in Sainte-Beuve hotel if you ever decide to come back to Paris!Sincerely,Daniel, réceptionniste

Merci beaucoup!

Dear guest,Thank you for your opinion on your stay at the Sainte-Beuve hotel! We appreciate your honesty since it allows us to know in which aspects we should make an improvement. We are pleased to hear that not only you were satisfied by the location of the hotel but also by the sympathy of our staff. We also appreciate that you noticed the effort that we put into keeping everything clean and tidy. We are sorry that you did not enjoy the coulours in your room. We have well noticed for the TV but we wanted them to be discreet not to be shown in the decoration. We maintain a high level We maintain a high level of quality in the maintenance and beautification of our rooms every year so sorry if you have not noticed it.Best wishes, Daniel

Dear Mr. Guy, Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay. Our hotel is generally very quiet, we are sorry for the inconvenience caused. For your next stay, If you wish to have a bigger room, we suggest our deluxe rooms (21m²) or our junior suite (33m²).It will be a pleasure to welcome you again. Best regards,

Dear M.Gillian,Thank you for taking time to review our hotel. It was a real pleasure to welcome you to our hotel. Best regards,

Dear Mr. Brandon, Thank you for your kind words and your good review! This is the best reward for our team; your satisfaction is our priority. Looking forward to hosting you again, Sincerely,

Bonjour, Thank you for sharing your experience at the Hotel Sainte-Beuve. We are very happy to read that you enjoyed your stay with us, especially the location and cleanliness. Thank you for mentioning the staff’s friendliness as well. We hope to welcome you again for a future stay, Kind regards,

Bonjour, Thank you for sharing your experience at the Hotel Sainte-Beuve. We are very happy to read that you enjoyed your stay with us. We hope to welcome you again for a future stay. Kind regards,

Bonjour, Thank you for sharing your experience at the Hotel Sainte-Beuve. We are sorry to read that you need not enjoy your stay with us. The Hotel is built in a historical building from the 19th century. It is a small traditional boutique hotel, which is appreciated by our guests for its charm and warmth. Each of the rooms have a unique decoration and unique furniture, with high-quality bedding. We understand that some of the guests would prefer new hotels of a modern style, which seems to have been your case. We hope that you still enjoyed your stay in Paris and that you will find a hotel better fitting to your needs. With kind regards,

Bonjour, Thank you for sharing your experience at the Hotel Sainte-Beuve. We are glad to read that you enjoyed your stay with us, especially the cleanliness and friendliness of the staff. We hope to welcome you back for a future parisian stay. Kind regards,