Pest control and customer service are two things you want your hotel to be good at. When I found what appeared to be a bedbug in my room and presented the bug to the guy at the front desk, he dismissed my concern, blaming the presence of a bug on construction without addressing my specific concern that it looked like a bedbug. He barely looked at it before tossing it aside and when I pressed him on the matter, he said “look, I’m just a guy who needs to keep his job”. When I emailed hotel management about my concerns, they dismissed me again, without even looking at the photos I had taken of the bug. “Everything in the room is new, we could find no evidence of bugs and have never had a bedbug problem”, as though bedbugs care about the age of furniture and as though no past problems means no present or future problems. They refused to address my concern further, did not ask for more information and refused any potential form of compensation.
By the end of the day I had received confirmation from an entomologist friend that it was a look-alike, but not a bedbug. I was relieved to not have an infestation on my hands, but completely disappointed by the lack of competency and care on the part of the hotel. They did EXACTLY what people do when they are dodge a problem they are worried they have.
