The room was small but clean. Nice to have a small balcony. A few maintenance issues with the balcony door, safe and a shelf but the staff was responsive. and supportive. We had emailed ahead requesting an early check in (after transatlantic trip) then asked again at front desk at arrival (11am). Although it seemed they would prioritize our request, we were disappointed this was not the case. After returning to the hotel at 1:30, the room was still not ready and even though we stayed waiting in the lobby from that point, the room was only ready when we inquired again at 3:00. Also a bit of confusion with 2 different clerks both requesting passport information.