Dear Sandra, We are sorry to read that you did not enjoy your stay.During your stay over the end-of-year holidays, the atmosphere was festive and the residence was very busy. We regret that some guests made inappropriate comments about you.We share the building with another hotel group, which has chosen to rent to people in difficult situations on a long-term basis.But there were no major concerns between these tenants and our customers, knowing that we had a security guard for the entire period of your stay, so you were safe because you didn't report anything to reception, likewise for breakfast, for a 6-night stay, it's important to report any discomfort to the on-site team.We would like to offer you the opportunity to return to ensure a positive experience.Yours faithfully, Vanessa, Service Qualité.

Bonjour, Nous sommes navrés d'apprendre que vous n'êtes pas satisfait de votre séjour.Sachez que la réception est à votre entière disposition, nous aurions pu vous déloger si la chambre n'était pas à votre convenance.En ce qui concerne les conditions, elles sont claires et explicites sur nos sites, dans le moindre doute, n'hésitez pas à nous contacter.En espérant vous recevoir à nouveau dans de meilleures conditions.Bien à vous, Vanessa, Service qualité.

Dear Demi, We are sorry if the room did not meet your expectations.We could have dislodged you, as the remarks you made are exceptional as our establishment is entirely non-smoking.We look forward to welcoming you to a residence that suits you. Please have a look at the Impérial Rennequin in the 17th arrondissement, we are sure you will like it.Best regards, Vanessa, Service Qualité.